ANA SALAZAR
East Windsor,NJ
Summary
Human Resources Assistant with 4+ years of experience supporting HR functions, including recruitment coordination, scheduling, employee onboarding and training, and employee communications in both English & Spanish. Skilled in maintaining confidentiality and compliance with internal regulations, ensuring HR processes adhere to industry standards. Proficient in providing exceptional customer service to employees and stakeholders, ensuring a positive and efficient HR experience.
Overview
23
23
years of professional experience
Work History
FULFILLMENT ASSOCIATE
AMAZON
05.2023 - Current
- Ensure new hires have access to the necessary systems, tools, and resources to start their roles effectively
- Provide translation services as needed
- Monitor inventory levels and aid in periodic audits to maintain accurate inventory records
- Conducted quality checks on picked and packed items to guarantee compliance with Amazon's standards for accuracy and condition at the Inbound department.
Teller/ Branch Sales and Service Representative
PNC Bank
10.2016 - 12.2021
- Spearheaded the recruitment, onboarding, and training processes for over 15+ new employees
- Coordinated technical screenings, branch tours, and training sessions covering bank policies, procedures, and audit guidelines, resulting in a seamless integration of new team members into the branch and adherence to regulatory standards from day one
- Trained 15 employees in Business Intelligence (BI) software; provided translation support in English/Spanish and assisted with new hire orientation activities
- Participated in the full cycle of preparing documents for loans, collaborating with loan officers, clients, and legal teams to gather required information
- Explained to clients the benefits of opening a loan, review financial documents, complete necessary forms, ensure compliance with regulations, and facilitate timely loan approvals
- Processed documentation for 55% of the bank’s loans, including 25 credit cards, 20 personal loans, and 30 home equity loans, ensuring accuracy, completeness, and compliance with regulatory requirements to facilitate efficient loan processing and customer satisfaction
- Identified and resolved documentation discrepancies in loan applications, resulting in a 58% decrease in application rejections and an increase in customer satisfaction ratings
- Implemented personalized sales techniques to meet the unique needs of Hispanic customers, resulting in increased customer satisfaction and loyalty
- Processed an average of 150-200 transactions daily achieving an accuracy rate of 99%
- Mastered all Teller responsibilities, proficiently handling cash and credit transactions, while also facilitating the sale of certified checks, money orders, gift cards, and savings bonds.
Customer Service Platform/Sales
PNC Bank
06.2007 - 12.2009
Teller/Customer Service
PNC Bank
09.2001 - 09.2004
Education
Associate of Applied Science - Major in Business Studies
Mercer County Community College
Trenton, NJ05.2024
Skills
- HR & Team Management: onboarding of new employees; launching of new branches; mentorship; process design, documentation & implementation; staff training; team monitoring; highly collaborative leadership style
- Soft Skills: strong organization skills; time management; strong communication skills; able to handle and prioritize multiple projects and deadlines, attention to detail, leadership; Languages: fluent in English and Spanish
- Training & Certification: Green Belt Six Sigma Training; NJ Notary Public
- Software: Intermediate skills in MS Office (Excel, Outlook, Word, PowerPoint)
Education Certifications
- Associate Applied Science, Business Studies, Mercer County Community College, 3.92, 05/2024
- New Jersey Notary Public, 2004 - 2025
Timeline
FULFILLMENT ASSOCIATE
AMAZON
05.2023 - Current
Teller/ Branch Sales and Service Representative
PNC Bank
10.2016 - 12.2021
Customer Service Platform/Sales
PNC Bank
06.2007 - 12.2009
Teller/Customer Service
PNC Bank
09.2001 - 09.2004
Associate of Applied Science - Major in Business Studies
Mercer County Community College