MS Office
Rachel Kenney
S
RIDGEWOOD,NJ
Summary
Highly self motivated student with 2+ years of experience in customer service. Experience navigating patient care and records in both a hospital and administrative setting. Proficient in various computer programs, pager technology, as well as answering and redirecting incoming phone calls. Eager to support Atlantic health in creating a friendly and efficient experience for their patients.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Incoming Duty Officer for the Red Cross
Red Cross
Ridgewood, NJ
03.2022 - Current
- Responsible for fielding calls from emergency communications centers and dispatching Red Cross volunteers to meet families and individuals impacted by disasters such as home fires
- Gathering information on disaster and monitoring response to ensure appropriate resources are made available
Customer Service Specialist Head Cashier
Franklyns Pharmacy
Ridgewood, NJ
08.2018 - 08.2020
- Systematically organized and put away required medications, prescription needs and OTC items
- Answer questions and direct phone calls, taking detailed notes when necessary
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Student Research Intern
Valley Hospital & Medical Center
Ridgewood, NJ
09.2019 - 06.2020
- Provided an in depth assessment on error rate between current and previous point of care system employed by hospital
- Validated incoming data to check information accuracy while independently correcting concerns
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for weekly reports
Cardiac Health Department Volunteer
Valley Hospital & Medical Center
Ridgewood, NJ
06.2019 - 05.2020
- Organization of patient files to create a more efficient work space
- Assembly of informational binders for patients and families on cardiac treatment and rehabilitation
- Ensuring inventory and office needs were met for day to day tasks
Transportation Volunteer
Valley Hospital & Medical Center
Ridgewood, NJ
06.2018 - 06.2019
- Providing a compassionate, high energy, and friendly demeanor when interacting with patients and families.
- Carefully transporting patients to different areas of the hospital or to their vehicles after discharge.
- Transporting needed supplies, equipment, and lab specimens to needed areas of the medical facility
- Experience using a pager to communicate with other staff
Education
High School Diploma -
Ridgewood High School
Ridgewood New Jersey 09.2016 - 06.2020
Bachelor of Science - Molecular Biology
University of Pittsburgh
Pittsburgh, PA 09.2020 - 04.2024
Skills
Patient Care
Inventory Management
Conflict Resolution
Administrative Support
Computer Skills
Exceptional Phone Communication
Software
Google Drive
Outlook
Timeline
Incoming Duty Officer for the Red Cross
Red Cross
03.2022 - Current
Bachelor of Science - Molecular Biology
University of Pittsburgh
09.2020 - 04.2024
Student Research Intern
Valley Hospital & Medical Center
09.2019 - 06.2020
Cardiac Health Department Volunteer
Valley Hospital & Medical Center
06.2019 - 05.2020
Customer Service Specialist Head Cashier
Franklyns Pharmacy
08.2018 - 08.2020
Transportation Volunteer
Valley Hospital & Medical Center
06.2018 - 06.2019
High School Diploma -
Ridgewood High School
09.2016 - 06.2020