Nicole Hadley
Baltimore,MD
Summary
Knowledgeable Payroll Coordinator adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for over 400 employees and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes.
Overview
12
12
years of professional experience
Work History
Payroll Coordinator
Jhpiego
2022.09 - Current
- Ensure accurate and timely support of payroll functions in accordance with JHU policy
- Maintain confidential employee data and electronic files in Jhpeigo and JHU’s system (SAP)
- Troubleshoot effort submission tool workflow issues
- Utilize Excel for data manipulation, formatting, and reporting
- Resolve administrative problems and escalate urgent situations to appropriate team members
- Analytically gather data, analyze personnel requests, and interpret department policies.
- Reviewed time records for employees to verify accuracy of information
- Managed payroll data entry and processing for over 400 employees to comply with predetermined company guidelines
Human Resource Administrative Coordinator II
Johns Hopkins Hospital
2016.06 - 2020.03
- Provided customer service, administrative, and clerical support
- Answered calls, scheduled and coordinated meetings, and managed multiple priorities
- Prepared reports and spreadsheets using Excel
- Assisted in outlining and documenting office policies and processes
- Facilitated onboarding for new employees
- Managed department payroll, attendance guidelines, and personnel files.
- Devised hiring and recruitment policies for 50-100-employees in department.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
Customer Service Representative
US Vision
2012.06 - 2017.06
- Greeted patients, ensured check-in/out for appointments
- Prepared charts, processed medical record requests
- Provided support with clerical duties and telephone support
- Followed up with patients for appointment scheduling.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Provider Service Representative
United Healthcare
2015.06 - 2016.06
- Interacted with providers and staff to ensure satisfaction
- Assisted in credentialing and re-credentialing processes
- Prepared and reviewed claims, ensuring timely execution and payment
- Investigated and resolved member complaints, maintaining satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time and productivity
- Responded to over 100 customer requests per day, offering excellent support and tailored recommendations to address needs
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Resolved associate, tool and service delivery issues revealed by statistical reports
Education
Bachelor’s Degree In-Progress - Human Resource Management
UMGC-Online
Baltimore, MD01.2028
Associate Degree - General Studies
Community College of Baltimore County
Baltimore, MD06.2016
High School -
Edmondson Westside High
Baltimore, MD06.2007
Skills
- Independent and collaborative work
- Excellent organizational and problem-solving skills
- Strong critical thinking and attention to detail
- Excellent written and verbal communication
- Interpersonal skills and office management
- Customer service
- Project and deadline management
- Ability to work autonomously and handle multiple tasks
- Confidentiality and discretion
- Computer literacy (Excel, Access, Word, PowerPoint)
- Typing speed: 40 words per minute
- Payroll Processing
References
Available upon Request
Timeline
Payroll Coordinator
Jhpiego
2022.09 - Current
Human Resource Administrative Coordinator II
Johns Hopkins Hospital
2016.06 - 2020.03
Provider Service Representative
United Healthcare
2015.06 - 2016.06
Customer Service Representative
US Vision
2012.06 - 2017.06
Bachelor’s Degree In-Progress - Human Resource Management
UMGC-Online
Associate Degree - General Studies
Community College of Baltimore County
High School -
Edmondson Westside High
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