Lisa Summers
Newark
Summary
Dynamic customer service professional with a strong work ethic and integrity, experienced at Capital One and Bank of America. Proven ability to resolve inquiries and enhance satisfaction through effective communication and problem-solving. Skilled in financial products and cash handling, consistently delivering exceptional service and fostering client loyalty.
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
13
13
years of professional experience
Work History
Cashier
Food Lion
06.2023 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to ensure smooth store operations.
Customer Service Representative
Capital One
11.2021 - 09.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure timely follow-up.
- Developed comprehensive knowledge of financial products to provide tailored recommendations to customers.
- Analyzed feedback to identify trends and implemented changes to improve service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Specialist
Bank of America, NA
09.2012 - 07.2020
- Resolved customer inquiries efficiently using CRM tools, enhancing overall satisfaction and retention.
- Provided expert guidance on banking products, ensuring accurate information delivery to small business clients.
- Promoted to Subject Matter Expert (SME) which provided my peers with guidance when managers were not available such as floor support, complex escalated calls and manager calls
- Ensured clients became knowledgeable of all products and services available for their business needs
Education
Certificate - Human Resources Management
University of Maryland, University College
Baltimore, MD05-2018
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Organizational skills
- Professional communication skills
- Financial
- Commercial Banking
- Research skills
- Attention to detail
Timeline
Cashier
Food Lion
06.2023 - Current
Customer Service Representative
Capital One
11.2021 - 09.2022
Customer Service Specialist
Bank of America, NA
09.2012 - 07.2020
Certificate - Human Resources Management
University of Maryland, University College