LEON NORTHINGTON
Houston,TX
Summary
Creative and self-motivated cybersecurity and infrastructure professional with over 2 years of experience in technical support roles for SaaS products. Adept at working in fast-paced startup environments and distributed teams across multiple time zones. Proficient in CRMs, APIs, and automation tools like Zapier, with a passion for delivering technological solutions to protect organizational data and systems. Skilled at diagnosing complex technical issues with a focus on customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
L2 Infrastructure Engineer
AvatarMSP
06.2023 - Current
- Provide advanced technical support for SaaS products, CRMs, and enterprise technologies
- Configure and manage Fortinet firewalls, switches, and access points, ensuring security and efficiency
- Resolve complex IT issues in remote and distributed team environments across multiple time zones
- Implement automations using APIs and Zapier to streamline workflows
- Utilize ticketing systems to prioritize incidents, ensuring timely resolution and documentation
Desktop Support Admin
Plains All American
04.2023 - 06.2024
- Supported CRMs and SaaS platforms while working remotely in a fast-paced environment
- Diagnosed network latency issues and configured secure VPN access for distributed teams
- Conducted vulnerability assessments and disaster recovery tasks to ensure system resilience
Support Engineer T2
ACS Systems
06.2022 - 04.2023
- Managed cloud environments (Azure, VMware) and integrated APIs to enhance data privacy
- Supported SaaS product workflows, including automation and complex integrations
- Monitored network security using Cisco Meraki firewalls and multi-factor authentication
Desktop Support Engineer
McLane Intel Solutions
03.2021 - 06.2022
- Provided remote technical support for distributed teams, ensuring seamless operations
- Managed Active Directory, Office 365 accounts, and network security systems
Desktop Support Analyst
Chrysalis MSP
03.2020 - 03.2021
- Resolved SaaS product issues and configured firewall systems for technical projects
- Collaborated with third-party vendors to manage hardware and software solutions
Tier 3 Technical Support Representative / POS Specialist
IBM Corporation
02.2015 - 03.2020
- Led troubleshooting for SaaS-based POS systems, improving uptime and customer satisfaction
- Integrated API workflows and implemented automation solutions to enhance operations
Education
No Degree - Full Stack Web Developer
Bloom Institue of Technology
Remote08-2025
Skills
- Technical Support
- Windows Server
- Microsoft Active Directory
- Office 365
- Microsoft Azure
- AWS
- VMware
- Hyper-V
- Zapier
- API integration
- Complex workflows
- Intrusion detection
- Vulnerability analysis
- Risk mitigation
- Customer Service
- Fortinet
- Cisco Meraki
- SOAR
- Palo Alto
- SonicWALL
- Kaseya
- Scale Compute
- SCCM
- ConnectWise
- Datto
- AppRiver
- Incident management
- Server hardware troubleshooting
- System administration
Websites
Certification
CompTIA Certifications (In Progress): A+, Network+, Security+, Linux+, Cloud+, CCNA, CYSA+, CEH
Keycorecompetencies
- Technical Support, 2+ years of experience in SaaS product support, troubleshooting, and issue resolution.
- Systems, Windows Server (2012-2022), Microsoft Active Directory, Office 365.
- Cloud Platforms, Microsoft Azure, AWS, VMware, Hyper-V.
- Automation Tools, Zapier, API integration, complex workflows.
- Cybersecurity, Intrusion detection, vulnerability analysis, risk mitigation.
- Customer Service, Proven ability to work effectively in distributed teams and startup environments.
Timeline
L2 Infrastructure Engineer
AvatarMSP
06.2023 - Current
Desktop Support Admin
Plains All American
04.2023 - 06.2024
Support Engineer T2
ACS Systems
06.2022 - 04.2023
Desktop Support Engineer
McLane Intel Solutions
03.2021 - 06.2022
Desktop Support Analyst
Chrysalis MSP
03.2020 - 03.2021
Tier 3 Technical Support Representative / POS Specialist
IBM Corporation
02.2015 - 03.2020
No Degree - Full Stack Web Developer
Bloom Institue of Technology
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