Teresa McBryde
Cordele,GA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
16
16
years of professional experience
Work History
Account Specialist, Trucking Specialist
Griffin Grading & Concrete
07.2021 - 12.2023
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Streamlined account management processes for increased efficiency and accuracy in financial reporting.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Increased overall productivity by developing streamlined procedures for routine tasks like invoicing or data entry.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Completed routine and complex account updates to resolve problems.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Analyzed financial data and generated accurate, insightful reports for management.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Delivered accurate billing and timely payments across high-volume client accounts.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gathered, organized and input information into digital database.
Customer Service Representative
Fitzgerald Utilities
08.2007 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
Education
Associate of Applied Science - Accounting
Wiregrass Technical College
Fitzgerald, GA04.2023
High School Diploma -
Colquitt County High School
Moultrie, GA06.1992
Skills
- Microsoft Office Proficiency
- Customer Relationship Development
- Recordkeeping Abilities
- Billing Resolutions
- Adaptability
- Analytical Thinking
- Time Management
- Conflict Resolution
- Attention to Detail
- Problem Solving
- Multitasking
- Account Management
Timeline
Account Specialist, Trucking Specialist
Griffin Grading & Concrete
07.2021 - 12.2023
Customer Service Representative
Fitzgerald Utilities
08.2007 - 07.2022
Associate of Applied Science - Accounting
Wiregrass Technical College
High School Diploma -
Colquitt County High School
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