EVEREST IHUEZE
Deptford,NJ
Summary
Versatile Repair and configuration Technician with vast experience in handling various computer repairs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Successful at developing unique troubleshooting techniques, executing high-quality repairs and installation services for client/customers.
Overview
9
9
years of professional experience
Work History
Repair Tech
Compucom Systems, Inc.
08.2017 - Current
- Performed a variety of computer repairs and maintenance activities on various computer models. Dell, Hp, Lenovo, Toughbooks, MacBooks, & Desktops.
- Diagnose software issues, perform updates and upgrades with respect to client's demands and companies standard of operation.
- Evaluate units under warranty for repair purposes and quotes for out of warranty units; while awaiting client approval
- Ordered OEM parts from company approved vendors for replacement purposes
- Imaged computer devices, performing wipe (Erasing data) using kill disk utility and diagnostic tools
- Refurbish redeploy-able device to meet client cosmetic requirement
Help Desk
Business Computing Solutions
03.2016 - 11.2016
- Responded to queries by prioritizing request from High to Low based on urgency
- Managed help desk consisting of 10 employees and conducted performance evaluations.
- Established effective communication channels between the help desk team and other departments for seamless collaboration.
- Streamlined help desk processes for increased efficiency and faster response times to user requests.
- Optimized help desk processes, leading to quicker resolution of user issues and increased satisfaction among employees.
- Trained junior help desk consultants to provide top-notch customer service and technical assistance.
- Escalated complicated customer account issues to supervisors and help desk workers.
Education
Associate Degree - Management Information Systems
Camden County College
Blackwood, NJCertificate -
Google IT Support
Certificate - Computer Engineering
MUCA Computer Institute
High School Diploma -
Government Secondary School Tudun Wada
07.2003
Skills
- Troubleshooting
- Break-Fix
- Valid driver's license
- Able to lift 50 pounds
- Inventory management
- Tech savvy
- Knowledge on hypervisor and Active directory
- Fast Learner
- Remote Troubleshooting
- Customer Support
- Field Service
- Test equipment operation
- Hardware Repair
Timeline
Repair Tech
Compucom Systems, Inc.
08.2017 - Current
Help Desk
Business Computing Solutions
03.2016 - 11.2016
Certificate -
Google IT Support
Associate Degree - Management Information Systems
Camden County College
Certificate - Computer Engineering
MUCA Computer Institute
High School Diploma -
Government Secondary School Tudun Wada
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