HANNAH ZIEGLER
Winter Garden
Summary
Professional insurance claims specialist with substantial experience in evaluating, processing, and resolving claims efficiently. Strong focus on team collaboration and delivering results, adaptable to changing needs. Skilled in claims investigation, policy interpretation, and customer communication, with dependable and flexible approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Desk Adjuster- Fast Track
The General Insurance
05.2024 - Current
- Develop strong relationships with policyholders by providing exceptional customer service throughout the claims process.
- Investigate origin and cause of claims by contacting appropriate parties.
- Review police reports, photographs and other documentation to gain complete understanding of accident.
- Discuss coverage and liability with appropriate parties
- Explain method of inspection, review estimates, set reserves and issue payments promptly.
Associate Claims Care Representative
American Family Insurance
09.2023 - Current
- Handle a high volume of inbound calls, assisting with first notice of loss and existing claims
- In both auto and property
- Provide excellent customer service and consistently perform above metric average
- Utilize active listening skills to identify what the caller needs, while maintaining our insureds privacy
- Review and discuss coverage and services when applicable
- Interpret repair facilities estimates and supplements
- High level understanding of the claim process
Hiring Supervisor
Digital Market Media
02.2023 - 09.2023
- Organized weekly meetings with subordinates to discuss current projects, deadlines, and any other pertinent information
- Participated in recruitment efforts by interviewing prospective candidates for open positions
- Assisted managers with employee recruitment and interviews
- Streamlined workflow processes to reduce costs and improve productivity
Junior Trainer
Digital Market Media
08.2022 - 02.2023
- Managed classroom environment while ensuring disruption-free learning atmosphere at all times
- Utilized various methods such as lectures, role-playing, videos, and simulations to ensure effective learning outcomes
- Monitored student progress during classes and provided feedback to staff members regarding areas of improvement
- Developed and delivered training sessions to new hires on company policies and procedures
Call Center Agent
Digital Market Media
01.2022 - 08.2022
- Outbound cold calling
- Asked the lead 4-5 qualifying questions during calls by following determined script
- Transfer to a licensed agent, if the lead qualified
- Built trust with customers through personalized conversations
- Met performance goals and call center metrics in fast-paced performance setting
Call Center Representative
Amazon
05.2020 - 09.2021
- Exceeded performance metrics related to call time, quality, and customer satisfaction
- Managed and resolved issues with customers during calls by following determined script
- Utilized effective communication skills to provide customers with solutions to their inquiries
- Proficiently handled high call volumes while maintaining quality service standards
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
Team Lead Merchandiser
Kohls
10.2014 - 05.2019
- Developed and maintained effective relationships with store personnel and management to ensure successful product placement and availability
- Collaborated with marketing team to create promotional materials and coordinate special events at retail locations
- Coordinated with other departments to ensure smooth execution of projects
- Demonstrated proficiency in organizing, planning, and prioritizing tasks to meet deadlines
Retail Sales Associate
Aeropostale
11.2012 - 10.2014
- Greeted customers and engaged in conversation to assess needs
- Cleaned and organized sales floor in accordance with company merchandising standards
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
- Set up promotional displays and signage to increase sales
Education
High school or equivalent -
POLAND SEMINARY HIGH SCHOOL
Poland, Ohio06.2014
Skills
- Customer Service
- Team Collaboration
- Organized
- Claims Handling
- Critical thinking
- Decision-making
- Active listening
Certification
Health and Life Insurance
Timeline
Associate Desk Adjuster- Fast Track
The General Insurance
05.2024 - Current
Associate Claims Care Representative
American Family Insurance
09.2023 - Current
Hiring Supervisor
Digital Market Media
02.2023 - 09.2023
Junior Trainer
Digital Market Media
08.2022 - 02.2023
Call Center Agent
Digital Market Media
01.2022 - 08.2022
Call Center Representative
Amazon
05.2020 - 09.2021
Team Lead Merchandiser
Kohls
10.2014 - 05.2019
Retail Sales Associate
Aeropostale
11.2012 - 10.2014
High school or equivalent -
POLAND SEMINARY HIGH SCHOOL
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