Ashley Ampie-Salgado

• Trained and managed team of lifeguards on pool safety and risk management protocols.
• Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
• Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
• Conducted maintenance checks and repairs regularly on pool equipment to enhance safety.
• Developed and implemented lifeguard training programs, documentation and assessments.
• Improved team communication through the implementation of daily briefings and debriefings.
• Respond to emails
• Optimized facility usage by coordinating scheduling for swim lessons, special events, and lifeguard rotations.
• Assisted in organizing and implementing recreational activities and programs.
• Create work orders
• Establish a weekly staff schedule
• Supervises and schedule work assignments to part-time lifeguards
• Keep track of inventory for the aquatic facility
• Tally daily collection of monies received
• Advise and assist supervisors if needed pool equipment, repairs periodic inspection of rescue

and emergency life support equipment

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
• Responded to customer calls and emails to answer questions about products and services.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.

• Monitored safety of guests in and around swimming pool.
• Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
• Attentively monitored swimmers to identify distress.
• Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
• Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.
• Ensured timely opening and closing of the pool area, adhering to established schedules and procedures.
• Participated in ongoing training sessions, staying up-to-date on best practices in lifeguarding and aquatic safety.