ALEX VICUNA
Homestead,Fl
Summary
A proactive hard worker. A multitasker who like being part of a company where I cant put into practice my knowledge, where I can learn and achieve all my goals and grow more as a professional.
Overview
8
8
years of professional experience
Work History
Duty Manager
Swissport-USA
Miami
02.2021 - Current
- Inspired teams using motivational leadership style
- Evaluated staff performance, communicating feedback, and setting personal goals
- Executed daily opening and closing procedures to company standard
- Led teams through onboarding process for swift integration into daily operations.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Operations Supervisor
Swissport-USA
Miami
05.2017 - 01.2021
- Increased employee performance with motivational strategies, hands-on coaching and fair discipline
- Met daily business demands by coordinating team operations and logistics
- Analyzed production data to identify bottlenecks or areas requiring improvement in order to meet deadlines
- Communicated, trained and enforced health and safety programs to drive compliance with rules and regulations.
Ramp Agent
Swissport USA
Miami, FL
09.2016 - 05.2017
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Education
High School Diploma -
Westland Hialeah High School
Hialeah, FL06.2011
Skills
ERP Software
Delegating Work
Business Administration
Resource Allocation
Employee Development
Staff scheduling
Quality assurance
Service management
New employee training
Process improvements
Operational Oversight
Operations management
Inventory oversight
Priority management
Negotiation
Search Engine Optimization
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Duty Manager
Swissport-USA
02.2021 - Current
Operations Supervisor
Swissport-USA
05.2017 - 01.2021
Ramp Agent
Swissport USA
09.2016 - 05.2017
High School Diploma -
Westland Hialeah High School