ALEX VICUNA
Homestead,Fl
Summary
A proactive hard worker. A multitasker who like being part of a company where I cant put into practice my knowledge, where I can learn and achieve all my goals and grow more as a professional.
Overview
8
8
years of professional experience
Work History
Duty Manager
Swissport-USA
02.2021 - Current
- Inspired teams using motivational leadership style
- Evaluated staff performance, communicating feedback, and setting personal goals
- Executed daily opening and closing procedures to company standard
- Led teams through onboarding process for swift integration into daily operations.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Operations Supervisor
Swissport-USA
05.2017 - 01.2021
- Increased employee performance with motivational strategies, hands-on coaching and fair discipline
- Met daily business demands by coordinating team operations and logistics
- Analyzed production data to identify bottlenecks or areas requiring improvement in order to meet deadlines
- Communicated, trained and enforced health and safety programs to drive compliance with rules and regulations.
Ramp Agent
Swissport USA
09.2016 - 05.2017
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Education
High School Diploma -
Westland Hialeah High School
Hialeah, FL06.2011
Skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Duty Manager
Swissport-USA
02.2021 - Current
Operations Supervisor
Swissport-USA
05.2017 - 01.2021
Ramp Agent
Swissport USA
09.2016 - 05.2017
High School Diploma -
Westland Hialeah High School