Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hayley Copeland

Marietta,GA

Summary

Meticulous Dental Assistant excited to bring 10-year background to growing organization. Knowledgeable in all aspects of surgery, including setting up operating rooms, preparing patients and assisting surgeons. Committed to maintaining highest standards of health and safety.

Overview

12
12
years of professional experience

Work History

Operator

Answerphone
11.2022 - Current
  • Assisted over 150 customers daily by answering questions and transferring to appropriate departments.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

Virtual Assistant

Upwork
06.2020 - 06.2022
  • Entered Customer account data from source documents within time limits, verify and sort information for computer entry, reviewing data for errors.
  • Consistently praised for quality and timeliness of correspondence, attention to details, exemplary customer service and team player attitude.



Customer Service

Lifelike Dental Lab
02.2019 - 05.2020
  • Performed Data entry for all invoices, mailing and PO's.
  • Managed labeling, packaging and shipping of 50+ cases per day to dental providers locally and throughout the U.S.
  • Responded to customer requests for products, services and company information

Adminstrative Assistant

Electro Jet
03.2014 - 02.2019
  • Responsible for a wide range of administrative duties including document creation, correspondence, telephone communications and data entry.
  • Developed a new filing and organizational practices, saving company $2,000 a year in office expenses.


Dental Assistant

Kennestone Periodontics
01.2012 - 01.2014
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Supported successful surgical outcomes by effectively assisting the periodontist during procedures such as dental implants, tissue grafts, and extractions.

Education

Certificate - Dental Assisting

Medix School
Smyrna, GA
07.2005

Skills

  • Dental radiography knowledge
  • Post-operative care guidance
  • Surgical Extractions
  • Bone grafting assistance

Timeline

Operator

Answerphone
11.2022 - Current

Virtual Assistant

Upwork
06.2020 - 06.2022

Customer Service

Lifelike Dental Lab
02.2019 - 05.2020

Adminstrative Assistant

Electro Jet
03.2014 - 02.2019

Dental Assistant

Kennestone Periodontics
01.2012 - 01.2014

Certificate - Dental Assisting

Medix School

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Hayley Copeland