Jana (JJ) Barden
Summary
Recent graduate with foundational knowledge in Hospitality Management & Tourism and hands-on experience gained through academic projects, internships, and work experience. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk/Guest Service Agent
The Hamilton Alpharetta, Curio Collection by Hilton
2024.03 - Current
- Employee of the Month (July 2024)
- Utilized property management software proficiently for efficient reservation management and accurate recordkeeping.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Proactively anticipated guest needs, providing thoughtful recommendations for local attractions or amenities based on individual preferences.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Collaborated with housekeeping staff and other departments to ensure timely room availability and optimal guest experience.
Server/Bartender
The Hamilton Alpharetta, Curio Collection by Hilton
2023.09 - 2024.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Community Coach for Women's Basketball and Men's and Women's Track & Field
Blessed Trinity Catholic High School
2022.10 - Current
- Managed logistical aspects of large-scale events including budgeting, scheduling and resource allocation.
- Provided ongoing feedback to participants throughout their development journey, celebrating successes while addressing areas of improvement.
- Promoting and teaching physical, mental, and emotional wellness to athletes
- Providing clear communication to fellow coaches, athletes, officials, and parents.
(Seasonal) Front/Back of House
The Ginger Room
2023.04 - Current
- Implemented effective strategies for managing peak service hours without compromising the guest experience.
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Lead High Tea Tablescape Creator
Internship
Alpharetta Recreation, Parks, and Cultural Services
2022.05 - 2022.08
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working in collaboration with other colleagues, and later applying learned concepts directly into relevant work situations.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Boosted social media engagement through creative content creation.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Barista/Cashier
Chartwells/Aramark, USCB
2021.01 - 2022.05
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
B.S. in Hospitality Management -
University of South Carolina - Beaufort
Beaufort, SC04.2023
High School Diploma -
Blessed Trinity Catholic High School
Roswell05.2019
Skills
- Organized & Punctual
- Adaptable mindset
- Professional Appearance
- Positive demeanor
- Teamwork and Collaboration
- Customer service expertise
- Social Perceptiveness
- Phone Etiquette
- Conflict Resolution
- Proficient in Google Suite & Microsoft Office
Certification
- ServSafe (exp. 2026)
- Fulton County Pouring Permit (exp. May 2025)
- U.S. Passport & TSA Pre-Check (exp.2030)
- Valid Driver's License (exp. 2026)
- National Health & Safety Association Standard CPR/AED for adults, children, and infants (exp. 2026), National Center for Sports Safety PREPARE, CDC Concussion In Sports, GHSA Principles for Coaching, and Archdioceses of Atlanta Virtues Trained
Timeline
Front Desk/Guest Service Agent
The Hamilton Alpharetta, Curio Collection by Hilton
2024.03 - Current
Server/Bartender
The Hamilton Alpharetta, Curio Collection by Hilton
2023.09 - 2024.03
(Seasonal) Front/Back of House
The Ginger Room
2023.04 - Current
Community Coach for Women's Basketball and Men's and Women's Track & Field
Blessed Trinity Catholic High School
2022.10 - Current
Internship
Alpharetta Recreation, Parks, and Cultural Services
2022.05 - 2022.08
Barista/Cashier
Chartwells/Aramark, USCB
2021.01 - 2022.05
B.S. in Hospitality Management -
University of South Carolina - Beaufort
High School Diploma -
Blessed Trinity Catholic High School
- ServSafe (exp. 2026)
- Fulton County Pouring Permit (exp. May 2025)
- U.S. Passport & TSA Pre-Check (exp.2030)
- Valid Driver's License (exp. 2026)
- National Health & Safety Association Standard CPR/AED for adults, children, and infants (exp. 2026), National Center for Sports Safety PREPARE, CDC Concussion In Sports, GHSA Principles for Coaching, and Archdioceses of Atlanta Virtues Trained
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