Overview
Work History
Education
Skills
Timeline

Shannon Frazier

Louisburg,NC

Overview

41
41
years of professional experience

Work History

Customer Service Representative

The Mosaic Tile Company
08.2011 - 05.2024
  • Mosaic Tile currently has11 locations and one Customer Service Department which is subdivided as follows: Commercial Orders, Commercial Quotes, Residential, and Samples which includes Commercial & Residential Samples
  • Two person teams for each
  • While I have in the past worked with each individual group, I now primarily work with Samples, taking care of Commercial Submittal Packages for clients as well as Builders New Construction or Remodelers
  • Communication to clients and our Reps on any backorders, leadtime/production issues, discontinued lines
  • If samples are not available in the US, we do import usually from Italy or Spain
  • I also work back up in the Purchasing Department handling Shipping Confirmations when someone is on vacation
  • We also handle orders for Marketing Materials consisting of the Architectural Folders, Contractor Boards, Tear Sheets and Catalogs
  • Also work as phone back up for our North Carolina and Southern Virginia locations during power failure at the branches or inclement weather, phones for remote employees are “voice over IP” and have the ability to be rolled over to individual extensions when needed
  • We must work closely with our A&D Reps for all to run smoothly

Greensboro Branch Manager

The Mosaic Tile Company
03.2008 - 08.2011
  • Asked if I would be interested in running the Greensboro Branch and I very much wanted to do this
  • They were very under-staffed when I transferred
  • We did a bundle of interviewing and finally started filling the openings we had which helped de-stress all
  • Took care of the Maintenance on the Building which was sometimes just calling our landlord or finding contractors that could fix our fire door between the office and warehouse, Went over the P&L’s each month making sure our location absorbing only the expenses that belonged to Greensboro, Forklift Maintenance Contract, Cash Drawer each day, Delivery Schedules, Back up Counter, Back up Designer, Back up Forklift Driver

Counter Sales

The Mosaic Tile Company
12.2003 - 02.2008
  • One of Mosaic’s outside Sales Reps approached me and talked with me about this position and decided I really liked the organization and the family owned structure
  • Not so much now as when I first started
  • Mosaic also holds continuing education training on new products as well refreshers on the old ones

Counter Sales

AMERICAN OLEAN TILE
04.2001 - 11.2003
  • Griffin Staffing closed their business and the new owners let all the current Branch Managers go
  • American Olean hired me to train for Counter Sales, did not at that point have any experience with title but I did enjoy learning
  • It was very fast paced
  • I became Lead Counter in a few months

Branch Manager

GRIFFIN STAFFING
09.1998 - 10.2000
  • Hon decided to trim the HR Department to one person, offered me a job as Production Supervisor
  • I had also been working with Griffin Staffing during my time in HR
  • Griffin was a Temporary Staffing Service we used quite a bit and they needed a Branch Manager for their Wake Forest location

Human Resources Assistant

The HON Company
08.1986 - 04.1998
  • Assisted HR Manager by running reports as needed to track salaries and turnover percentages along with absentee records-for Supervisors each month for those employees due for their Reviews
  • Administered Employee Insurances Benefits
  • Provided orientation for all New Hires
  • We ran a first and second shift with approximately300 employees
  • Put together our Christmas Dinner as well as a Company Picnic in the Spring

Production Worker

The HON Company
04.1983 - 04.1986
  • Worked in the Panel Department providing cut fabric for the upholsterers

Purchasing Clerk

The HON Company
08.1986
  • Allocate raw materials using a Min/Max system and place Purchase Orders when low

Education

High school or equivalent - undefined

Bunn High School, Bunn, NC

Computer Courses - MicroSoft Office

NCSU, Raleigh, NC

Skills

  • CSR, Call Center, Customer Service, Customer Support, Customer Care
undefined

Timeline

Customer Service Representative - The Mosaic Tile Company
08.2011 - 05.2024
Greensboro Branch Manager - The Mosaic Tile Company
03.2008 - 08.2011
Counter Sales - The Mosaic Tile Company
12.2003 - 02.2008
Counter Sales - AMERICAN OLEAN TILE
04.2001 - 11.2003
Branch Manager - GRIFFIN STAFFING
09.1998 - 10.2000
Human Resources Assistant - The HON Company
08.1986 - 04.1998
Purchasing Clerk - The HON Company
08.1986
Production Worker - The HON Company
04.1983 - 04.1986
Bunn High School - High school or equivalent,
NCSU - Computer Courses, MicroSoft Office

Similar Profiles

CREATE PROFILE
Shannon Frazier