Joshua House
Auburndale, Florida 33823,Florida
Summary
Experienced and results-driven Director of Operations with a successful track record of leading cross-functional teams to drive operational efficiency and ensure the highest levels of quality and customer satisfaction. A strategic thinker with a proven ability to develop and implement innovative processes and procedures that improve productivity and streamline operations. Skilled in financial management, budgeting, and resource allocation, with a strong focus on achieving organizational goals and driving continuous improvement. Adept at building strong relationships with stakeholders, fostering a collaborative work environment, and delivering results in fast-paced and dynamic settings.
Overview
15
15
years of professional experience
Work History
Director of Operations, World Center Marriott
Towne Park
05.2021 - Current
- Volunteered to take on the responsibility of Training Champion for the Orlando, Tampa and Atlanta districts. Developed rhythms to ensure over 1000 team members received proper trainings and Account Managers met all deadlines.
- Co developed the current Orlando/Tampa/Atlanta Safety WIG and currently lead half of the teams in those districts on a weekly call. This practice has been instrumental in the record decline in claims that these markets are experiencing
- Oversaw budgeting and financial forecasting, ensuring alignment with company goals and targets. This lead to record setting parking revenues in consecutive years.
- Built strong relationships with hotel leadership to ensure a smooth partnership in all departments. Maintained a net promoter score of 10 during my tenure at the property.
- Developed 2 on site leaders that have been promoted to Account Managers within the last year. Assisted in the development of many other managers in the surrounding area by engaging in virtual and in person training sessions.
Account Manager
Towne Park
09.2009 - 05.2021
- Managed teams ranging from 15-125 team members during 7 stops at hospitality and healthcare sites around the company.
- Developed a manger training program in Orlando that involved 14 in person meetings and resulted in over 7 promotions to management positions.
- Built and maintained relationships at each property that resulted in net promoter scores of 9-10 at every site.
- Coordinated 2 company wide Safety Excellence Days that involved every district in the company reporting in live safety results and celebrating our people.
Education
Bachelors - Psychology
University of South Florida
Tampa, Florida05-2007
Skills
- Communication
- Training
- Financial Reporting
- Culture Building
- Critical Thinking
- Budgeting
- Relationship Building
Timeline
Director of Operations, World Center Marriott
Towne Park
05.2021 - Current
Account Manager
Towne Park
09.2009 - 05.2021
Bachelors - Psychology
University of South Florida
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