Rod Harmon

Project and Initiative Support - March 2024-Nov 2024

• Owning, updating, enhancing HAEA Weekly Infra & Security Ops Status report.
• Owning and updating slides for HCA Weekly Service Report.
• Supporting data collection and scheduling for miscellaneous HAEA initiatives. (Affiliate Sites and Locations, Infra KPI reporting, Infra CMDB Management, etc.)
• Supporting communication and data collection for miscellaneous HCA initiatives (service delivery reporting, patch management, change control)

Infrastructure Security Enhancement: EOSL - May 2023-Dec 2023

• Facilitate communications between Application, Operations, and Project team members
• Communicate with Application team leaders to establish application statuses of 'Migration', 'Deferred', or 'Decommission'
• Schedule and run meetings on behalf of Project Lead and the Project team when necessary
• Communicate with meeting attendees regarding meeting agendas and schedule availability
• Support Project Lead and Project team with any necessary communications, scheduling, organizing, documentation required to complete Project tasks and update Project plans
• Contribute ideas towards executing, monitoring, and documenting application migrations and decommissions in brainstorming sessions with Project team, Application teams, and Operations teams
• For 'MIgration' applications: facilitate communications between Application teams and Operations teams, monitor migration statuses, update Project documentation
• For 'Deferred' applications: Provide instruction to Application teams for completing Risk Acceptance forms, retrieve Risk Acceptance forms from Application teams and review with Security team, document necessary information required by Security of Application teams, retrieve information from Application teams and review with Security until 'Deferred' status is approved
• Update Master Risk Acceptance Teams Channel
• For 'Decommission' applications: Provide forms and instruction for Applications teams to initiate decommission process
• Complete decommission forms for necessary servers on behalf of Application teams
• Correspond with Operations team to determine servers requiring verification from Application teams to initiate decommission process and retrieve necessary verification
• Track decommission status of servers with Operations documentation and update Master Project documentation

• Define Opportunity: Work with vCIO to understand the business case (current system status, business pains, customer's vision and desired outcome)
• Identify key areas of need (objectives, deliverables, requirements and constraints)
• Research and Estimates for Opportunity: Research and coordinate with technical resources to understand solutions, business impact, necessary materials
• Estimate costs of hardware and software, times to completion
• Create Project Proposal: Create proposal based on research and vCIO recommendations, to include: service estimates, out of scope items, assumptions and constraints, curent systems, project requirements, defined risks, estimates of products and implementations, detailed project phases and tasks
• Create and Maintain Project: Create Project in platforms and folders, assign necessary resources, monitor timing and budget delivery expectations

• Provide support to over 2000 customers in on-premises environments and environments hosted in an internally managed data center
• Resolve issues with customer software applications and user accounts as reported through inbound phone calls and email requests
• Create, manage, edit tickets
• Reporting and configurations in a multi-instance incident management system
• Create documentation logging troubleshooting steps and solutions to add to internal knowledge base
• On-premises troubleshooting and replacing of physical hardware
• Physically rebuilding workstations
• Troubleshoot and install servers/printers/phones/switches/access points
• Assist with user onboarding, coordinating with office managers and providing instruction to new users for company software, hardware, and configuration