Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracie Howell

Portsmouth

Summary

With a proven track record at Polaris Pharmacy, I excel in medication dispensing and customer service, demonstrating critical thinking and problem-solving skills. Achievements include enhancing inventory organization and ensuring labeling accuracy, contributing to a significant improvement in efficiency and patient care. My expertise in vault management and data entry speed further showcases my versatile capabilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Technician Instructor

Polaris Pharmacy
06.2023 - Current

• Fill daily drug orders accurately and efficiently and in a timely and prioritized manner, under the supervision of a pharmacist

• Non sterile compounding including certain IV suspensions and emollients.

• Assist in sterile compounding used for preparations that will be administered either through an IV and/or injection. Duties include properly gown up in designated attire like hairnets, face masks, gowns, and sterile gloves before entering the cleanroom, thorough hand washing with an antiseptic solution is crucial to minimize microbial contamination, all manipulations are then performed within the LAFH, sterile ingredients are carefully measured and drawn up using syringes and needles, ensuring no contact with non-sterile surfaces and lastly labeled with patient information, drug name, concentration, expiry date, and pharmacist initials is essential

• Helps in a process called staging where once correct drug is packed and checked by pharmacist then medication is scanned and toted to be sent off to correct facility

• Assist in processing returned drugs and recycle/dispose per procedure

• Pull/pick medications from shelving and other medication storage areas (prepack racks)

• Follow all applicable government regulations, including HIPAA • Maintain clean/organized workstation areas and replenish all stock supplies needed

Customer Service Representative

DOMA Technologies
01.2023 - 05.2023

The Claims Support Representative is responsible for:

* Processing medical record requests to include initiation of outbound calls and responding to incoming calls from private health care providers.

* Provides a high level of customer service, maximize productivity, perform heavy and accurate data entry of personal identifiable information, review medical records and other correspondence received from healthcare providers.

Lead Cash Vault Teller

Garda Cash Logistics
03.2014 - 11.2022

* As a Lead Cash Vault Teller, I am a backup to the Teller Manager.

* Assist in everyday cash vault tasks such as answering teller questions regarding processing transactions, assigning work, and helping manage workflow that we receive from our armored carriers, and handling all closing procedures for the day.

* When needed, perform deposit processing functions including counting deposit monies received by customers, reconciling any out-of-balance conditions, and identifying counterfeit/suspicious activity.

* Balance the different vaults once orders are complete as well as giving our armored carriers money orders requested from our different business companies.

* Works independently with little to no direct supervision or oversight, meets or exceeds all established deposit processing productivity standards as my day ends and makes sure accurate cash settlement and transfer of funds are sent to appropriate vaults.

Pharmacy Technician Trainee

Rite Aid
01.2017 - 11.2017
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.

Education

Associate of Applied Science - Business Administration

Tidewater Community College
Portsmouth, VA

Certificate - Pharmacy Technician

Pharmacy Technician University
Wayland
07-2017

Skills

  • Pharmacy ethics
  • Customer service
  • Data entry speed
  • Inventory organization
  • Critical thinking
  • Cash handling expertise
  • Problem-solving skills
  • Medication dispensing
  • Problem resolution
  • Vault management
  • Labeling accuracy

Certification

Pharmacy Technician License

* PTCB Certification

September 2018 to September 2026


* Virginia pharmacy technician certification

September 2018 to December 2025

Timeline

Pharmacy Technician Instructor

Polaris Pharmacy
06.2023 - Current

Customer Service Representative

DOMA Technologies
01.2023 - 05.2023

Pharmacy Technician Trainee

Rite Aid
01.2017 - 11.2017

Lead Cash Vault Teller

Garda Cash Logistics
03.2014 - 11.2022

Associate of Applied Science - Business Administration

Tidewater Community College

Certificate - Pharmacy Technician

Pharmacy Technician University
Tracie Howell