Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Daniels

Andrea Daniels

Memphis,TN

Summary

Dynamic professional with a proven track record at Kelly Services, excelling in activity management and complex problem-solving. Recognized for enhancing student engagement through effective disciplinary procedures and special education strategies. Strong leadership and communication skills fostered a positive learning environment, ensuring students mastered essential concepts and prepared for success.

Overview

36
36
years of professional experience

Work History

Substitute Teacher

Kelly Services
02.2020 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Enforced school and class rules to maintain order in classroom.
  • Assisted students in mastering subject material and preparing for tests.

Phone Representative

Teleperformance
01.2018 - 02.2021
  • Implemented and developed customer service training processes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Computer Repairer

Solectron Global Services
03.2003 - 02.2019
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Configured systems according to prescribed software and hardware frameworks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Documented changes and actions in computer-based tracking system.
  • Restored data on computers and office machines.

United States Army

United States Army
02.1990 - 06.1998
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Strengthened communication skills through regular interactions with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained strong leadership skills by managing projects from start to finish.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

MBA - Business Administration

University of Phoenix
Tempe, AZ
03-2024

Skills

  • Activity management
  • Disciplinary procedures
  • Complex Problem-solving
  • Special education

Timeline

Substitute Teacher

Kelly Services
02.2020 - Current

Phone Representative

Teleperformance
01.2018 - 02.2021

Computer Repairer

Solectron Global Services
03.2003 - 02.2019

United States Army

United States Army
02.1990 - 06.1998

MBA - Business Administration

University of Phoenix

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