Callodro Patterson
Kentwood,MI
Summary
Offering a solid foundation in critical thinking and problem-solving, with a keen ability to adapt and learn quickly in a dynamic environment. Bring a strong understanding of system monitoring and incident response, ensuring smooth operations and quick issue resolution. I am ready to use and develop analytical skills and technical proficiency in this role.
Overview
4
4
years of professional experience
Work History
Command Center Operator
DK Security
05.2024 - Current
- Executed day-to-day functions of command center.
- Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
- Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
- Follow procedures in dispatching personnel for emergency and non-emergency response.
- Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
- Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
- Process and report background screen requests.
- Process payroll companywide.
- Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
- Monitor CCTV system using recording devices.
- Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
- Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
- Coordinated closely with other departments to ensure seamless integration of security measures throughout the organization.
Support Services Technician
Corewell Health
02.2022 - 05.2023
- Provides training and ongoing instruction to new and existing Environmental Services staff on the department cleaning procedures and expectations, and all departmental quality, safety, and customer service standards and expectations.
- Provided ongoing mentoring and guidance to junior technicians as they navigated complex technical challenges in their roles as support staff members.
- Assigns, coordinates, inspects employee work assignments, and completes quality assurance inspections.
- Conducted comprehensive training sessions for employees on various software applications, increasing their efficiency and skill levels.
- Streamlined organizational processes by implementing innovative solutions to optimize the use of technology resources.
- Communicates and collaborates with other members of the team and across departments in order to ensure continuity and coordination of services.
- Prepares and maintains serving lines including dishes, silverware, hot and cold food items, condiments, etc. Prepares and assembles cold food items such as salads, desserts and nourishments and ensures that all food and other items used are properly stored, refrigerated and dated.
- Serves food as directed, replenishing items as needed. Disassembles and cleans food stations after use by wiping counters, steam tables and warmers.
- Sets up and operates the cash register station and cash handling equipment to ensure the accurate collection of payments. Counts and balances the cash register, records totals, and deposits money to theappropriate location.
- Performs routine and heavy-duty cleaning such as washing, scraping, scouring, and rinsing pots, pans, utensils and other equipment. Loads, operates, and unloads the dishwasher. Checks and stores all clean equipment in an orderly fashion. Cleans major equipment such as ovens, grills, dish machine, steam tables, mixers, etc. Transports refuse and/or other materials in large carts in a manner that ensures the safety of self and others. Maintains sanitary conditions through the completion of daily cleaning assignments including but not limited to cleaning, sweeping, mopping, and operating the mechanical floor cleaner.
Team Assistant Manager
Popeyes Louisiana Kitchen
10.2020 - 05.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, and develop solutions
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Improved operations by working with team members and customers to find workable solutions
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Exceeded customer satisfaction by finding creative solutions to problems
- Resolved interpersonal conflicts by listening, finding common ground and building relationships
- Recognized by management for providing exceptional customer service
- Handled delegated tasks
- Created agendas and communication materials for team meetings
Education
High School Diploma -
Innovation Central High School
Grand Rapids, MI10.2021
Skills
- Problem solving skills
- Attentiveness
- Patience
- Creativity
- Emotional intelligence
- Goal-oriented focus
- Tenacity
- Willingness to learn
- Multitasking
- Computer proficiency
- Leadership experience
- Collaboration talent
Timeline
Command Center Operator
DK Security
05.2024 - Current
Support Services Technician
Corewell Health
02.2022 - 05.2023
Team Assistant Manager
Popeyes Louisiana Kitchen
10.2020 - 05.2021
High School Diploma -
Innovation Central High School
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