Daijen Smith
Justin,TX
Summary
With 10 years of experience in mission support/program management in the Air Force, I am well-versed in administrative operations and HR functions. As an aspiring IT professional with a recent CompTIA Security+ CE certification and an active TS/SCI security clearance, I am eager to transition into the technology sector. I bring a strong commitment to cybersecurity and expertise in IT asset management, technical support, and security measures. My background in mission support/program management adds depth to my skill set, making me versatile and capable of contributing effectively to innovative technology initiatives. Currently seeking opportunities in the San Antonio, TX area, I am open to roles in both mission support/program management and IT.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TSgt/E-6 Manager, Administration Services
Air Force Office of Special Investigations
07.2021 - Current
- Coordinated and facilitated daily operations, managing personnel, resources, and administrative tasks.
- Managed and protected highly sensitive and classified information within the framework of Special Access Programs, adhering to strict security protocols.
- Designed, implemented, and oversaw access control systems for physical and digital assets while ensuring compliance with security protocols.
- Assigned as property custodian, proficiently managed the entire lifecycle of IT assets, including procurement, deployment, tracking, maintenance, and disposal, ensuring adherence to AFMAN 17-1203 standards.
- Served as the media custodian for a Sensitive Compartmented Information Facility (SCIF), managing and safeguarding classified media assets, ensuring strict adherence to security protocols and compliance with SCIF regulations.
SSgt/E-5 Supervisor, Commander and Support Staff
Air Force Life Cycle Management Center
03.2017 - 07.2021
- Served as the lead administrative support supervisor for the commander and support staff, managing and guiding teams effectively.
- Provided tailored training programs to enhance employee skillsets, performance, and overall team productivity.
- Scheduled and coordinated VTC sessions, ensuring optimal connectivity and adherence to meeting schedules.
- Conducted regular audits to verify asset accuracy, mitigating the risk of discrepancies and ensuring compliance with organizational standards.
- Demonstrated expertise in overseeing diverse military HR functions, including recruitment, employee relations, performance management, training and development, and regulatory compliance.
A1C/E-3 Postal Clerk
35th Communications Squadron
03.2015 - 03.2017
- Demonstrated proficiency in handling a wide range of postal services, including mail sorting, package processing, postage calculations, and customer service
- Efficiently sorted and organized incoming and outgoing mail, ensuring accurate delivery to appropriate recipients and destinations
- Provided exceptional customer service by assisting customers with inquiries, tracking packages, providing postage information, and addressing any issues or concerns
- Worked closely with other postal clerks and staff to coordinate mail processing, package handling, and customer service tasks to meet daily operational goals
- Recognized for consistently meeting or exceeding daily mail processing targets and maintaining a high level of customer satisfaction through responsive and courteous service.
Education
Bachelor of Science in Business Administration -
American Military University
08.2024
Noncommissioned Officer Academy -
By Correspondence
03.2022
Senior Enlisted Joint Professional Military Education -
Joint Knowledge Online
09.2021
Associates, Business Administration -
Community College of the Air Force
12.2019
Airman Leadership School -
JBSA Lackland
04.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Computer Literacy
Certification
CompTIA Sec+ CE, Expires 02/07/26
Clearance
Active TS/SCI
Awards
- Joint Service Achievement Medal - 2
- Air Force Commendation Medal - 1
- Air Force Achievement Medal - 1
- 35th Fight Wing, Information Dominance Award
Training
- Air Force Training Course - Oct 2017
- Knowledge Operations Management - Feb 2015
- IT Fundamentals - Dec 2014
Timeline
TSgt/E-6 Manager, Administration Services
Air Force Office of Special Investigations
07.2021 - Current
SSgt/E-5 Supervisor, Commander and Support Staff
Air Force Life Cycle Management Center
03.2017 - 07.2021
A1C/E-3 Postal Clerk
35th Communications Squadron
03.2015 - 03.2017
Bachelor of Science in Business Administration -
American Military University
Noncommissioned Officer Academy -
By Correspondence
Senior Enlisted Joint Professional Military Education -
Joint Knowledge Online
Associates, Business Administration -
Community College of the Air Force
Airman Leadership School -
JBSA Lackland
CompTIA Sec+ CE, Expires 02/07/26
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