Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Taishun Smith

Inglewood,CA

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

7
7
years of professional experience

Work History

Receptionist

Beats By Dr.Dre
Culver City, CA
10.2018 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Communicate daily with cross-functional teams and liaise with security to secure necessary protocols are in place.
  • Support all teams with clerical and operational tasks.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression. While providing excellent customer service at a busy tech company.
  • Oversee all courier transactions, utilize proprietary software and manage expansive guest database, ultimately creating the safest possible environment for all employees and guest.

Home Health Care Provider

In Home Supportive Services
Hawthorne, CA
10.2018 - 12.2020
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

Customer Service Representative

Paul Hastings
City of Los Angeles, CA
07.2018 - 09.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Receptionist Assistant

Culver City Honda
Culver City, CA
09.2016 - 06.2017
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Greeted numerous visitors, vendors and interview candidates.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Managed agreements and contracts with outside parties.

Education

Pharmaceutical Marketing And Management

America Career College
Los Angeles, CA
1999

High School Diploma -

George Washington Preparatory High School
Los Angeles, CA
1995

Skills

  • Customer Complaint Resolution
  • Data Research and Analysis
  • Security Awareness
  • Greet Guests
  • Data Entry and Database Software
  • Computer Proficiency
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Delivery Coordination

Timeline

Receptionist

Beats By Dr.Dre
10.2018 - Current

Home Health Care Provider

In Home Supportive Services
10.2018 - 12.2020

Customer Service Representative

Paul Hastings
07.2018 - 09.2018

Receptionist Assistant

Culver City Honda
09.2016 - 06.2017

Pharmaceutical Marketing And Management

America Career College

High School Diploma -

George Washington Preparatory High School

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Taishun Smith