Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Hi, I’m
LaToyce Parish
Customer service rep
Kansas City,Missouri
Summary
Overview
24
years of professional experience
Work History
Motel 6 Hotel
Front Desk Agent
08.2020 - 11.2023
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Center For Women's Healthcare
Medical Office Assistant
01.2007 - 07.2020
Job overview
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used [Software] to schedule appointments for doctor visits and procedures.
Gap Inc. Corporate Headquarters
Customer Service Representative
03.2000 - 01.2007
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Concorde Career CollegeKansas City, MO
Medical Assisted from Medical Assisting
03.2007
University Overview
North Kansas City High SchoolKansas City, MO
High School Diploma
05.1991
University Overview
Skills
- Automated Telephone Systems
- Report Generation
- Safety and Security Procedures
- Guest Relations
- Credit and Cash Payments
- Registration Processing
- Information Protection
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work from home optionTimeline
Front Desk Agent
Motel 6 Hotel
08.2020 - 11.2023
Medical Office Assistant
Center For Women's Healthcare
01.2007 - 07.2020
Customer Service Representative
Gap Inc. Corporate Headquarters
03.2000 - 01.2007
Concorde Career College
Medical Assisted from Medical Assisting
North Kansas City High School
High School Diploma