Aya Caviel
POMONA,CA
Summary
I have more than 11 years of experience in developing, testing, troubleshooting, and implementing applications. I am proficient in working with cross-functional teams to analyze business requirements and create effective systems. My ability to interpret business requirements accurately and translate them into system designs has led to fewer software defects and improved system reliability.
Overview
11
11
years of professional experience
Work History
Business Systems Analyst
Reliance Steel & Aluminum
11.2018 - Current
- CRM -Microsoft Dynamics 365 Sales/Marketing, Laserfiche (Enterprise Content Management system), Microsoft SharePoint
- Liaised with internal customer, QA and Product team using agile project management methodologies via AzureDevOps and ServiceNow
- Provided advanced support of existing and new implementations, including troubleshooting, upgrade testing and documentation
- Conducted demos to showcase product features to Business stakeholders
- Managed Product Release Planner
- Diagnosed issues reported by end-users, found root cause and delivered solutions
- Expanded and modified system to serve new purposes and improve workflow
- Supported users with technical troubleshooting and software updates
- Collaborated and assisted in design of front-end user interfaces and interactive tools
- Improved usability with incorporation of useful application packages and features
- Spearheaded the organization-wide effort to migrate on-prem SharePoint to SharePoint Online.
Systems Analyst
Yokohama Corporation of North America, YTC
02.2013 - 11.2018
- Analyzed trends and produced strategic recommendations to business to proactively address systemic issues
- Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns
- Liaised with team to define project scope, timelines, resources and requirements
- Evaluated data and conducted ROI analyses to measure success of programs and projects
- Built clear and transparent communication channels to align internal stakeholders
- Tracked execution of key milestones, communicating potential issues and roadblocks
- Managed project documentation and deliverables by version.
Education
Bachelor of Arts - Music Industry Studies
California State University, Northridge
Northridge, CAMaster of Science - Educational Psychology
University Of La Verne
La Verne, CA01.2012
Skills
- Proficient understanding of project management and software development life cycle (SDLC) and product development life cycle (PDLC)
- Effective communication, interpersonal, and organizational skills
- In-depth background analyzing business requirements and recommending appropriate technologies
- Requirements Gathering
- QA testing
- Project management
- Workflow Configuration
- Transact-SQL queries
- Troubleshooting and Diagnostics
Timeline
Business Systems Analyst
Reliance Steel & Aluminum
11.2018 - Current
Systems Analyst
Yokohama Corporation of North America, YTC
02.2013 - 11.2018
Bachelor of Arts - Music Industry Studies
California State University, Northridge
Master of Science - Educational Psychology
University Of La Verne
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