Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Alexis Walton

Beaumont,CA

Summary

Expert retail sales professional offering more than five years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Excellent team player with the willingness to adapt to any situation.

Overview

9
9
years of professional experience

Work History

MARKET STAFF

Golf Course of Terra Lago
11.2020 - 07.2021
  • Provide excellent customer services
  • Greet customers and present menus
  • Take and serve food/drinks orders
  • Cooperate and communicate with all serving and kitchen staff
  • Adhere to all relevant health department rules/regulations and all customer service guidelines
  • Some Starbucks barista duties, making basic Starbucks drinks on menu

DSD ASSISTANT

San Jacinto Healthcare
09.2019 - 03.2020
  • Assist in mandatory in-services, training, and orientation Establish and maintain effective working relationships with the public and fellow employees
  • Take inbound calls Make outbound calls Send faxes when requested Follow up on all Employees physicals, CPR cards, and License verification
  • Follow HIIPA laws.

Customer Care

Alorica
02.2018 - 04.2019
  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintain and update customers information as necessary
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate calls to supervisor when necessary and appropriate
  • Follow HIIPA Laws as required.

STEWARD

Morongo Resort & Spa
06.2015 - 05.2017
  • Took reservations and entered them into the hotel’s system
  • Greeted guests entering the fine dining establishment
  • Assigned dining service duties to servers and assigned sections
  • Prepared table-side presentations and poured wine for guests
  • Focused on quality customer-service delivery by all dining room staff.

CASHIER

Tommy Hilfiger
09.2012 - 05.2015
  • Providing assistance by responding to customer questions in an effective and efficient manner
  • Count, organize, and balance the cash drawer; fill out the cashier slip and make deposits while Work as a team with other cashiers, store supervisors, and retail management
  • Support the Customer Relationship Management System (CRMS) through processing of CRM Orders and working CRMS Expeditor Cases
  • Be aware of your schedule by checking posted work schedule
  • Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
  • Assist Guests with general questions pertaining to individual items, as well as any other guest concerns.

Education

Diploma -

Beaumont Senior High School
Beaumont, CA
06.2012

Skills

  • Skills to manage stress to maintain a professional atmosphere and provide quality service
  • Skills to work independently
  • Judgmental skills to identify and solve problems as well as handle difficult situations
  • Cross-selling
  • Time Management
  • Strong communication skills including good verbal, written, and listening skills
  • Analytical thinking
  • Sales expertise
  • Adaptability
  • Relationship building
  • Attention to detail
  • Customer service

Custom

  • Nikko Allen, (951) 956-1692
  • Tameshia Sossman, (909) 648-1957
  • Alex Martinez, (951) 992-9212

Timeline

MARKET STAFF

Golf Course of Terra Lago
11.2020 - 07.2021

DSD ASSISTANT

San Jacinto Healthcare
09.2019 - 03.2020

Customer Care

Alorica
02.2018 - 04.2019

STEWARD

Morongo Resort & Spa
06.2015 - 05.2017

CASHIER

Tommy Hilfiger
09.2012 - 05.2015

Diploma -

Beaumont Senior High School

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Alexis Walton