Ashley Gainor
Virtual Customer Service
Brooklyn,New York
Summary
Highly skilled in Customer Service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Willing to go the extra mile to assist others with solving problems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Homeschool Instructor
Self-Employed
01.2025 - Current
- Established clear expectations for behavior and academic performance, holding students accountable for meeting these standards consistently.
- Promoted creativity by incorporating art projects into lesson content across subjects.
- Implemented hands-on activities and project-based learning to encourage critical thinking and problem-solving skills in students.
- Adapted instructional methods based on individual student needs or interests while maintaining consistency with established curriculum requirements.
Household Manager
Self-Employeed
12.2019 - Current
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Established a collaborative working relationship with the family, fostering trust and open communication to better understand their preferences and expectations.
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.
Entrepreneur
Self-Employed
09.2016 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Determined business plan, mission statement, and vision.
Customer Service Representative
Various Positions
05.2012 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Martin County Department of Social Services
03.2016 - 10.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL 05.2001 -
Skills
Customer service
Front office management
Guest relations
Active listening
Problem-solving
Teaching strategies
Online teaching tools
Project-based learning
Strategic thinking
Customer relations
Business planning
Social media management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved 50+ WPM by completing typing.com certification with 95% accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
Human Services Exploration - Case Worker
Timeline
Homeschool Instructor
Self-Employed
01.2025 - Current
Household Manager
Self-Employeed
12.2019 - Current
Human Services Exploration - Case Worker
12-2016
Entrepreneur
Self-Employed
09.2016 - Current
Front Desk Receptionist
Martin County Department of Social Services
03.2016 - 10.2016
Customer Service Representative
Various Positions
05.2012 - 08.2021
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
05.2001 -