Anna Ibarra-Montes
Durham,NC
Summary
"I am seeking a. position that will enable me to utilize my positive attitude and ability to work. I am skilled at working in a professional, fast-paced environment. With experience in customer service and multitasking, I am eager to take on new responsibilities and learn new skills. I am detail-oriented with strong organizational skills and can handle multiple projects simultaneously with a high degree of accuracy."
Overview
10
10
years of professional experience
Work History
Sr. Customer Account Representative - Bilingual
MED-EL Corporation
06.2023 - Current
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, and systems usage.
- Assisted in implementation of quality management systems that led to improved overall operational efficiency and product quality.
- Maintained detailed records of customer interactions to ensure accurate tracking of account history in CRM and Navision systems.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Reduced customer complaints by efficiently managing and resolving escalated issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Bilingual Customer Account Representative
MED-EL
03.2019 - 06.2023
- Serve as a primary contact for patients, caregivers, and healthcare professionals.
- Maintained detailed records of customer interactions to ensure accurate tracking of account history.
- Managed sensitive customer information diligently, strictly adhering to data privacy regulations and company policies.
- Effectively managed multiple customer accounts simultaneously, prioritizing tasks and managing time.
- Responded to customer calls and emails to answer questions about products and services.
- Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
Bilingual Customer Representative
Seterus
11.2016 - 02.2019
- Monitor accounts to identify outstanding debts and maintain records of all daily activities and reports
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of home.
Key Holder Sales Associate
Once upon a child
08.2015 - 11.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
Sandwich Artist
Subway
03.2014 - 08.2015
- Customer Service Representative
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
High School Diploma -
Kestrel Heights High School
Durham, NC06.2015
Skills
- Bilingual: Fluent in Spanish/English
- Excellent multi-tasking skills
- Organizational Skills
- Data entry proficiency
- CRM software expertise
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Sr. Customer Account Representative - Bilingual
MED-EL Corporation
06.2023 - Current
Bilingual Customer Account Representative
MED-EL
03.2019 - 06.2023
Bilingual Customer Representative
Seterus
11.2016 - 02.2019
Key Holder Sales Associate
Once upon a child
08.2015 - 11.2016
Sandwich Artist
Subway
03.2014 - 08.2015
High School Diploma -
Kestrel Heights High School
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