A-Je-nae Hardwell
Puyallup,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Childcare Site Director
Kindercare Learning Companies
Tukwila, WA
06.2022 - 07.2023
- Established and enforced rules for behavior, health and safety, and program procedures.
- Managed a staff team, overseeing daily operations and ensuring compliance with safety protocols and company standards
- Developed and implemented strategic plans to optimize site performance, resulting in a 15% increase in productivity within the school year
- Coordinated and supervised all construction activities, including budgeting, resource allocation, and timely completion of projects
- Oversaw and managed daily operations of a multi-program, ensuring efficient and smooth functioning of all programs
- Conducted regular site inspections and audits to ensure compliance with safety regulations and childcare licensing
- Recruited, interviewed, hired, trained and supervised teachers and other staff members.
Counselor Assistant
Department of Children and Family Services
Lakewood, WA
07.2021 - 02.2022
- Assisted in facilitating group therapy sessions, actively engaging participants in discussions and providing emotional support to individuals experiencing personal challenges
- Created and implemented personalized treatment plans for clients, ensuring their individual needs and goals were met throughout the counseling process
- Conducted intake interviews and assessments, gathering pertinent information in evaluating clients' mental health concerns and determining appropriate intervention strategies
- Supported counselors in crisis intervention situations, applying active listening, and empathy skills to de-escalate tense situations and provide immediate assistance to clients in distress
- Assisted in planning and organizing therapeutic activities for individuals and groups fostering a supportive and engaging environment for the client
- Conducted individual and group sessions, providing empathetic listening and guidance to clients facing various challenges
Crisis Intervention Specialist
Crisis Connections
Renton, WA
03.2020 - 07.2021
- Provided crisis intervention services to individuals in need of emotional support and guidance.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Developed individualized safety plans tailored to the specific needs of each client.
- Offered crisis intervention skills, promptly attending to high-acuity calls, via telephone or online chat platforms when necessary.
- Skillfully performed accurate and efficient data entry tasks, ensuring vital information was meticulously recorded and easily retrievable
- Conducted thorough debriefing sessions to meticulously review and assess calls, guaranteeing strict
- Offered comprehensive assistance and guidance to volunteers
Education
Bachelor of Science - Psychology
Washington State University
Pullman, WA05.2020
Skills
- Staff Hiring
- Administrative Functions
- Staff Management
- Progress Monitoring
- Program Development
- Reporting and Documentation
- MS Office
- Peer Counseling
- Client Records Management
- Crisis Intervention
References
References available upon request.
Timeline
Childcare Site Director
Kindercare Learning Companies
06.2022 - 07.2023
Counselor Assistant
Department of Children and Family Services
07.2021 - 02.2022
Crisis Intervention Specialist
Crisis Connections
03.2020 - 07.2021
Bachelor of Science - Psychology
Washington State University
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