Adrienne K. Carter
Charlotte,NC
Overview
18
18
years of professional experience
Work History
LIHTC Senior Community Property Manager
Intermark Mgmt. | NHE Mgmt.
11.2021 - 02.2025
- Rodden Sq. Senior Property, Cambridge Oaks I & II (LIHTC), Rosewood Commons I & II (LIHTC)
- Handle the operations, maintenance and administration of the property for the owners, through the direction of the Regional Manager.
- Conducts and performs; Monthly Postings, Rent Adjustments, Initial Certifications, Annual Certifications, Unit Inspections, etc., all within accordance of LIHTC and HUD guidelines and the Property Managements Policy and Procedures.
- Oversee staff and attends training as necessary
Remote Customer Service
Maximus / FCR
01.2020 - 11.2021
- Maintain a current understanding of CDC-Info procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner
- Maintain up-to-date knowledge of CDC-Info regulations and policies as they apply
- Provide Member IT Support internal Peloton staff and customers through Email, Chat and Phone.
- Update accounts, document notes, troubleshoot equipment, provide escalations as needed.
Property Manager
WRH Realty Services Property Mgmt
04.2011 - 09.2019
- Park at Oaklawn Apts (LIHTC), Springfield Grdns Apts Apts (LIHTC), Montgomery Grdns (LIHTC)
- Manages and directs activities and services in support of the physical and financial operations of the property.
- Collects and monitors rent (resident and assistance payments as applicable).
- Maintains appropriate paperwork, files, records and waiting list.
- Complete recertifications, interims and submit reports/forms as required.
- Conducts review of all files w/ compliance specialist, does any prep for annual state and/or other partner audits; works closely with CHA, NCHFA, Compliance Spec, etc.
- Responsible for ensuring lease up schedule(s) are met, uploading RCRS, maintaining compliance with Targeted 'Key' Program, Rad 'FSS' Program & LIHTC requirements.
- Oversee maintenance staff and attends training as necessary
Housing Specialist
Carolina Community Group- 501(c)(3) Nonprofit
04.2025 - Current
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Assisted applicants in filling out housing applications and verifying assets.
- Helped clients find permanent or temporary housing.
- Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
- Developed comprehensive knowledge of affordable housing programs to effectively assist clients in securing suitable residences.
Assistant Property Manager
Capreit Property Mgmt
08.2010 - 04.2011
- Stonehaven Apts (HUD/SC8/LIHTC)
- Provide a high level of customer service to current and prospective residents by showing and leasing apartments.
- Preparing and processing all leasing documents, assisting with move-in and move out inspections.
- Assist the Community Manager in meeting and exceeding the budget by controlling expenses and achieving occupancy and rental rate goals.
- Collecting rent promptly, ensuring accurate bookkeeping and company reporting.
Assistant Property Manager
Beacon Property Mgmt
08.2007 - 09.2010
- Beacon Eastchase (Convential)
- Works closely with the Property Manager to effectively manage activities such as leasing, resident retention, concessions, and customer service.
- Collects rent from residents and posts it in the Yardi system.
- Complete the Statements of Deposit Activity (SODAs) for vacated apartment units in the Yardi system.
- Contacts delinquent residents or sends late notices and eviction notices; follows proper procedure if rent is not received within a specified period of time.
- Performs leasing activities, including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents, qualifying prospects, and closing the sale by obtaining rental application and deposit.
Skills
- Multi-Family TC Property Management
- Customer Service
- Balancing and Reconciliation
- AP/AR
- Auditing
- LIHTC
- HUD
- PBV
- Recert
- Interims
- EIV
- PIC
- TRACS
- Yardi
- Voyager
- MRI Systems
- Entrata
- Alpha (Compliance)
- KEY Services w/ DHHS
- NCHFA
- RCRS
- Forecast Budgeting
- Nan MacKay/PH Certified Specialist
- CHA Housing Specialist Certification
- Basic Office Equipment
- Windows
- Powerpoint
- Excel
- 10 key
- Computer
- Microsoft
- Remote/Home work
- IT Support
- Zoom
- Teams
Timeline
Housing Specialist
Carolina Community Group- 501(c)(3) Nonprofit
04.2025 - Current
LIHTC Senior Community Property Manager
Intermark Mgmt. | NHE Mgmt.
11.2021 - 02.2025
Remote Customer Service
Maximus / FCR
01.2020 - 11.2021
Property Manager
WRH Realty Services Property Mgmt
04.2011 - 09.2019
Assistant Property Manager
Capreit Property Mgmt
08.2010 - 04.2011
Assistant Property Manager
Beacon Property Mgmt
08.2007 - 09.2010
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