Antoinette Love
Lee's Summit,MO
Summary
Approachable Medical Claims Processor proudly offering over10 years' experience in handling multiple administrative responsibilities in fast-paced office environments. Hardworking professional interacting with providers to discuss claim status or denials. Attentive to details and highly collaborative.10
Overview
11
11
years of professional experience
Work History
Remote Medical Claims Examiner
Signature Performance
Kansas City, MO
08.2021 - 08.2023
- Claims Examiner, Customer Support, Remote Care, Government Contracted, Microsoft Word, Excel etc, Client Services, Incoming calls and well as outbound 78-100 per day, HEDIS Training
Remote Client Service Representative
Quest Diagnostics
Lee's Summit, MO
03.2021 - 07.2021
- Scheduler, Health Assessments, Microsoft Office 2013, Filled out forms, Updated Clients Info, Billing Support
Remote Customer Service Rep 3/Order Taker
SC Companies
Monroe, WI
09.2019 - 01.2021
- Took online catalog orders for clients/ set up payments/ setup up delivery, Assisted customers with a warm and professional attitude, Answered general questions, Responsible for tracking and maintaining inventory, Responsible for cashier duties, Handled online orders and credit card transactions
Remote Claims Representative
Asurion
Nashville, TN
10.2015 - 03.2019
- Reviewed documentation and accounts to gain full picture, Provided quality customer service to all assigned, insured and claimants throughout the claims process to ensure timely service times for customers, Finalized and maintained all types of personal lines insurance policies within the agency, Presented and clearly explained insurance policy options based on clients' needs and goals, Pursued continuing education and training programs to continue professional development, Promoted client retention through high-quality service and follow through
Pharmacy Customer Service Specialist
CVS CAREMARK
Lees Summit, MO
03.2013 - 08.2015
- Made customers top priority and employed active listening skills to understand needs and deliver firstrate service, Resolved customer issues and diffused situations by listening to concerns and developing solutions, Secured client retention by driving service and product benefits, features and recommendations around clients' needs, Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers, Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues, Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion, Strengthened tractability by developing organization systems for client contracts, records, reports and agendas, Reduced the number of field service calls by providing telephone assistance to resolve problems
Customer Service Associate
NCO Group Inc
Overland Park, KS
09.2012 - 02.2013
- Diminished work-flow downtime and troubleshoot customer sales, support and software issues, Contributed to the growth of the business by ensuring that customers were satisfied with service and quality, Promoted branding initiatives while maintaining product displays to adhere to corporate standards, Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication, Greeted customers with enthusiasm and offered immediate and friendly service, Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
Education
High School Diploma - General Studies
WESTPORT SR HIGH SCHOOL
01.1991
Skills
- Microsoft Office (9 years)
- Customer service (10 years)
- Leadership (2 years)
- Documentation Review (5 years)
- Troubleshooting (3 years)
- Technical Support (4 years)
- Microsoft Windows (10 years)
- HIPAA (3 years)
- EDI (2 years)
- Help Desk (2 years)
- Desktop Support (2 years)
- Computer Networking (5 years)
- Network Support
- Active Directory
- Operating Systems
- VoIP
- Citrix
- User Interface (UI)
- System Administration
- Remote Access Software
- VPN
- VMWare
- Authentication
- Network Administration
- ICD-10
- Microsoft Access
- Medical terminology
- Communication skills
- Medical billing
- SharePoint
- HubSpot
- Clinical research
- ICD coding
- HEDIS (1 year)
Personal Information
- Title: Medical Claims Representative /Billing Support
- Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Remote Medical Claims Examiner
Signature Performance
08.2021 - 08.2023
Remote Client Service Representative
Quest Diagnostics
03.2021 - 07.2021
Remote Customer Service Rep 3/Order Taker
SC Companies
09.2019 - 01.2021
Remote Claims Representative
Asurion
10.2015 - 03.2019
Pharmacy Customer Service Specialist
CVS CAREMARK
03.2013 - 08.2015
Customer Service Associate
NCO Group Inc
09.2012 - 02.2013
High School Diploma - General Studies
WESTPORT SR HIGH SCHOOL