A. Michael Luther
Torrance,CA
Summary
Dynamic retail manager with over 19 years of comprehensive experience in daily operations and business management, demonstrating a strong track record in recruiting and training high-performing teams. Expertise includes establishing pricing strategies, implementing advertising initiatives, and optimizing opening and closing procedures, along with developing exceptional customer service practices and maintaining effective inventory control. Results-oriented leader adept at assessing challenges and implementing solutions that drive sales growth and operational efficiency. Committed to fostering collaboration and adaptability within teams to achieve organizational objectives while showcasing strong problem-solving and decision-making skills.
Overview
22
22
years of professional experience
Work History
General Manager
Goodwill Southern California Store & Donation Center
05.2025 - Current
- Directed daily operations, ensuring efficient workflow and optimal resource allocation.
- Implemented training programs to enhance staff performance and customer service quality.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Store Manager
Pacific Coast Hobbies
08.2020 - 11.2024
- Responsible for managing subordinate team associates by providing instructions and guidance for the daily directives.
- Devises training plans for sales teams based on metrics driven sales.
- Develop and implements sales strategies.
- Formulates the corrective action and improvement plans for subordinates, when necessary.
- Oversees the inventory management database.
- Manages shipping and receiving for the business.
- Soldering electronic components, assembling kits for customers.
Assistant Store Manager
Destination XL
08.2016 - 08.2020
- Manager responsible for providing training to the staff in metric driven sales environment.
- Collaborated with multiple stores providing assistance with their in-store operations to meet staffing needs.
- Adheres and applies all the corporate non-negotiable standards and selling behaviors for add-ons.
- Responsible for encouraging and making daily direct sales quotas.
- Opening and closing procedures.
- Following corporate banking policies and in-store funds control.
- Manages inbound and outbound freight.
- Inventory control.
Assistant Manager
Petco
04.2016 - 08.2016
- Responsible for departmental floor planning and layout adhering to the corporate directives.
- Monitoring and caring for sick and healthy animals.
- Opening and closing animal care preparation and procedures.
- Managing and establishing animal habitats and enclosures.
- Managing the in-store freight processing.
- Following corporate banking policies and in-store funds control.
- Managing inventory flow levels.
CNC Router Operator
Rocksteady Inc.
10.2015 - 01.2016
- Operation of Multicam 1000 CNC router.
- Use of Enroute 5 software.
- To upload and modify DXF files for production jobs.
- To create toolpaths for CNC operation.
- Manage workflow to maximize efficiency while running multiple jobs, processing sheet aluminum, plywood, acrylic, and MDF of various sizes.
- Performed light carpentry for completion of projects.
- Use of both hand and pneumatic tools to complete projects.
Store Manager
Pacific Coast Hobbies
04.2006 - 09.2015
- Responsible for managing subordinate team associates by providing instructions and guidance for the daily directives.
- Devises training plans for sales teams based on metrics driven sales.
- Develop and implements sales strategies.
- Formulates the corrective action and improvement plans for subordinates, when necessary.
- Oversees the inventory management database. Placing orders as needed.
- Manages Shipping and receiving for in store and E-commerce inventory.
- Successfully acquired new accounts and then managed the vendor relationship.
- Leads the community outreach program for children which included planning and leading scheduled events throughout the South Bay.
- Participated in industry trade shows in Las Vegas, Long Beach, and Chicago.
- Soldering electronic components.
Operations Assistant Manager
Big Lots Stores, Inc.
04.2004 - 04.2006
- Simultaneously managed multiple store locations.
- Conducted the sales staff training for new employees.
- Freight processing.
- Managed inventory control.
- Loss prevention.
- Store floor plan resets.
- Assembly of sales floor display products.
Education
CADD Solid-works, Art, Geology
El Camino College
Torrance, CA01.2015
Certificate - Advanced Institutional Baking, Art, Geology
Riverside Community College
Riverside, CA01.1997
Skills
- Leadership and team building
- Problem resolution
- Efficient multi-tasker
- Training and coaching
- Employee scheduling
- Operations management
- Sales team development
- Community outreach
Timeline
General Manager
Goodwill Southern California Store & Donation Center
05.2025 - Current
Store Manager
Pacific Coast Hobbies
08.2020 - 11.2024
Assistant Store Manager
Destination XL
08.2016 - 08.2020
Assistant Manager
Petco
04.2016 - 08.2016
CNC Router Operator
Rocksteady Inc.
10.2015 - 01.2016
Store Manager
Pacific Coast Hobbies
04.2006 - 09.2015
Operations Assistant Manager
Big Lots Stores, Inc.
04.2004 - 04.2006
Certificate - Advanced Institutional Baking, Art, Geology
Riverside Community College
CADD Solid-works, Art, Geology
El Camino College