Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Claudia Mitchell

Forney

Summary

Innovative Project Management professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Operations Support Program Manager III (contractor)

Comcast Business
04.2024 - 04.2025
  • Supported the Comcast Business Operations team with customer installation processes, spanning from post-sales to installation. Acted as a liaison between internal teams and customer-facing groups to ensure seamless service delivery. Contributed to the integration of legacy systems (Simon) into the new Orion platform, including replicating critical legacy workflows and implementing upgraded processes. Helped improve operational efficiency and customer experience during a major systems transition. Contract ended with no possibility for extension.
  • Tools utilized: Microsoft Excel, Microsoft Office Tools (Office 365, Word, PowerPoint, etc.), Teams, SharePoint, SalesForce, JIRA, Smartsheets

Transformation Project Manager

FiberLight
04.2023 - 01.2024
  • As a key contributor to strategy development and execution, I led cross-functional initiatives focused on process improvement, change management, and operational efficiency. My role involved identifying areas for improvement and implementing solutions through structured project management practices. I collaborated closely with senior leadership and key stakeholders to ensure the successful delivery of multiple concurrent projects and workstreams, driving transformative change across the organization.
  • Responsible for leading and managing cross-functional project teams to drive organizational improvement
  • Worked closely with business leaders to structure and prioritize key business initiatives across the organization
  • Facilitated and gathered project requirements and drove decision-making within project teams
  • Developed and implemented project plans, timelines, and budgets/business cases
  • Performed project analysis using various tools (SWOT/RAID/other data pulls) to measure against KPI
  • Identified and managed project risks and issues
  • Provided analytics and leadership support to the executive team in long-term planning
  • Coordinated and managed project resources, including project team members and vendors
  • Monitored and measured project success, communicating status and key updates to relevant stakeholders
  • Software development (SDLC) for automation of warehouse needs (inventory tracking and updating software on hardware between the vendor and FiberLight)
  • Tools utilized: Microsoft Excel, Microsoft Project, Microsoft Office Tools (Office 365, Word, PowerPoint, etc.), SiteTracker, SalesForce, Power BI

Project Manager/Scrum Master (contractor)

Verizon Wireless
11.2021 - 04.2023
  • VBG Marketing Pricing/ Promotions Implementations (B2B Services and Solutions) Project Manager/Scrum Master for the Pricing Marketing Strategy team at Verizon executing & implementing pricing strategies & promotions for both wireless and fixed wireless products for business markets including enterprise, public sector, and small/mid-sized businesses. This required Software Development (SDLC) work for new promos, pricing and existing manual to automation efforts. Further responsibilities included working with and leading cross functional teams to implement various projects for VBG pricing, promotions and products. Contract position ended.
  • Developed and maintained Business and Stakeholder relations
  • Requirements gathering
  • Managed and communicated Go To Market/product launch activities
  • Implemented best practices for Agile Projects
  • Provided technical and operational requirements of assigned projects to Front End Teams (CPI, B360, BGCO, VISION, PROSPECT, MyBusiness, ACSS) and GTS (CXP, VISION)
  • Created user stories in JIRA, journey maps, initiate, lead and participated in grooming calls
  • Managed Backlog
  • Managed, mitigated, and reported risks and issues to stakeholders and Business as they arose
  • Created, implemented and maintained project schedules
  • Worked closely with GTS Scrum Master, Product Managers to manage any interdependencies
  • Scrum Master performed:
  • Agile project management activities including planning, execution, tracking and reporting
  • Proactively identify and track project risk and develop mitigation plans to manage risk
  • Foster an environment of cross-team collaboration and teamwork
  • Conduct and effectively participate in planning, task estimates, task sequencing
  • User story Grooming
  • Track builds, testing and issues in JIRA
  • Align to Launch dates and report any potential issues
  • Provided Process Improvement recommendations by recording lessons learned
  • Performed Project analysis
  • Documented project processes and created flowcharts
  • Drove and managed multiple high priority projects simultaneously in order to meet the demands of the portfolio and financial requirements for VBG Marketing efforts
  • Performed project Kick Off meetings
  • Assist in training team members in JIRA and provide support on as needed basis
  • Tools utilized: Clarity (SA PPM), Google Suite, JIRA, Confluence, Microsoft Excel, Microsoft Project, Microsoft Office Tools (Office 365, Word, PowerPoint, etc.)

Sr. Project Manager

WellHealth
11.2020 - 11.2021
  • Implemented Project Standards for WellHealth by teaching and coaching Agile methodologies. Designed and created project standards for COVID-19 testing sites. Designed and implemented PMO “SharePoint” or “Confluence” equivalent sites for the business. This effort organized projects for the C-Suite and other Project Managers for easy visibility into issues, risks, status’, action items, lessons learned, as well as provided updated reporting on any given project at any time. Employment ended as business ended on COVID-19 efforts and business eventually bought out.
  • Drove efforts and opened 35 COVID-19 testing sites in a 2.5-week timeframe in Kansas utilizing the Agile framework (daily huddles, sprint planning, Kanban boards)
  • Managed daily operations for Kansas COVID-19 sites and special events hosted in Maryland monthly (this meant handling customer complaints, providing action plans, and performing monthly audits, and showing high level dashboards on results)
  • Lead PM for opening up new healthcare clinics, required blueprint reading, permits, construction buildout, choosing appropriate site locations for new clinic construction buildout, working with contracting, vendor teams and other project managers to ensure success
  • Developed, implemented and managed Virtual Testing Center for COVID-19 testing
  • Built relationships with resources, stakeholders and vendors
  • Gathered, documented business requirements to prioritize work
  • Implemented KPI standards to WellHealth projects for COVID-19 testing locations nationwide
  • Provided timely and succinct project reporting to stakeholders
  • Developed project plans for New WellHealth Clinics (vendor, stakeholder and resource management, change control, schedule, cost, and requirements)
  • Ensured teams were aware of project status(scope of work status, dates of major milestones, budget), reports on all project status on a weekly dashboard for C-Suite
  • Drove efforts with existing customers to further revenue by providing new product opportunities
  • Utilized data to provide insight into markets and trends
  • Tools utilized: Microsoft Excel, Microsoft Project, SmartSheets, Microsoft Office Tools (Office 365, Word, PowerPoint, Google Suite, Tableau)

Test Project Manager (Testing, Support & Integration) (contractor)

DISH Technologies
02.2018 - 12.2018
  • Test Project Manager provided leadership, project management, and technical expertise, ensuring quality and consumer readiness of DISH’s products, as a member of the Test, Support, and Integration (TSI) organization. Contract ended with no possibility for extension.
  • Provided leadership, guidance, and mentoring to the Program/Project Team consisting of cross-functional TSI resources in the successful completion of project objectives.
  • Built relationships and collaborated with intra- and inter-department resources and stakeholders, maintained the project’s Single Point of Contact for TSI.
  • Gathered and documented business requirements and needs and prioritized work
  • Ensured product and process quality assurance through the attainment and evaluation of data (product deliverables and process outcomes), implemented timely and appropriate corrective/preventive actions required to achieve product readiness and improve process capabilities.
  • Provided timely and succinct project information to stakeholders such as test status and defect reporting; and ensured appropriate escalation of issues.
  • Prepared for and provided effective and timely reporting on project, risk, and issue status.
  • Identified efficiencies and prioritization and drove implementation and standardization of processes in coordination with the PMO.
  • Reported on health of project portfolio (dashboard of projects and status) across the TSI team
  • Project focus: web apps, commercial products, software updates and installs, Invidi, Mobile Antenna, DLST, Switches/LNBF’s, Bell Phoenix, Triggers
  • Other: standup meetings, maintaining Kanban board, sprint planning, manage and prioritized backlog, demos, Inspect and Adapt, Retrospectives, created and maintained user stories and prioritized work, daily/weekly updates to business and stakeholders on projects especially highly visible or higher priority projects, data analysis
  • Lead SAFe Agile team as Scrum Master (on occasion)
  • Extensively trained on SAFe Agile Framework
  • Tools utilized: MS Office specifically Microsoft Excel, Confluence, JIRA, Rally (CA Agile Central), Catena, Application Lifecycle Management (ALM), Agile Craft

Business Analyst (contractor)

Competitive Business Solutions
02.2017 - 09.2017
  • Business Analyst responsible for creating and implementing a quality metric scorecard (KPI) pilot program utilizing Excel which included dynamic formulas, Macros and VBA. Gathered and provided client requirements to the Qlik and database teams to automate the scorecard, which included design, development, integration, test, and implementation. Contract ended with no possibility for extension.
  • Championed Quality Metrics Pilot Program for a national and international aviation company
  • Led database project and facilitated dialogue to ensure requirements and business rules were met
  • Trained users to create reports/dashboards
  • Project Analysis/Data Analysis/reporting
  • Project Management: organized database and Qlik team to meet a Go Live date of 10/1/17, provided a working schedule with tasks, deadlines, RAID (Risks, Actions, Issues, Dependencies) logs, lessons learned, created SharePoint site, met weekly with key stakeholders and provided weekly updates
  • Software Development (SDLC) for KPI system build management to ensure customer requirements being met
  • Tools utilized: MS Office specifically Microsoft Excel, SharePoint

Project Manager (contractor)

Nordstrom Credit, Denver, CO
11.2016 - 02.2017
  • Project Manager and Analyst for process improvement on current projects in order to identify, recommend and implement a change management plan within the commercial campaign’s portfolio. Contract ended with no possibility for extension.
  • Managed more than 7 software development projects at any given time depending on the new promos and campaigns
  • Gathered and captured business requirements within project briefs, SOW
  • Scheduled, facilitated project related meetings; prepared documentation for meetings, captured parking lot items, action items… produced artifacts and distributed
  • Proactively engaged stakeholders and teams in all communications
  • Drove project scope and managed change requirements
  • Updated and managed project Risk/Actions/Issues, Decision (RAID) logs
  • Created, updated and consolidated project plan(s) across project work streams
  • Aligned Milestones with the expectations of the business deliverables and project teams
  • Created and updated executive level communication such as Steering committee decks
  • Updated Program/Project status based on project team/work stream updates
  • Recommended and implemented change management plan to projects in order to ensure projects meet Go Live dates
  • Developed working project plan to implement Agile 2 week sprints into a Waterfall plan for project managers
  • Tools utilized: Microsoft Excel, Visio, and SharePoint, MS Project, MS Office

Project Manager (contractor)

Travelport, Denver, CO
03.2016 - 09.2016
  • Project Manager responsible for resource management, scrubbing, maintaining budgets and program financials through data analysis. Then creating and reporting findings to upper management using dashboards. Developed Agile teams utilizing internal systems, managed portfolio scopes of work as it pertains to resources and vendors. Contract ended with no possibility for extension.
  • Responsible for creating and managing multiple Agile Projects, maintaining and managing budgets, financial forecasts and headcount for portfolio for travel website interfaces using MS Excel and Project
  • Performed Project Analysis to ensure accurate support and success on projects
  • Responsible for schedule, budget, forecasting and resource management for projects and organizations portfolio (Discovered over $22K in misplaced dollars during a budgetary analysis)
  • Planned and impromptu reporting on resource allocations, tasks and time management
  • Created and updated project plans and PMO documentation
  • Created and maintained SharePoint sites for project and organization of portfolio
  • Involved in process improvement
  • Established and maintained relationship with stakeholders
  • Monitored and managed resources for project portfolio, consultants and third-party suppliers within each project
  • Utilized Primavera: pulled reports (resource reports, financial reports), created and maintained schedules and tasks, reviewed resource assignments and allocations, monitored portfolio projects and the performance of each, was able to create graphs and various charts to understand the overall portfolio performance
  • Tools utilized: MS Excel, Waterfall methodology, Agile Methodology, JIRA, Primavera, Gantt Charts, Clarity, Confluence

Program Management/Project Manager (contractor)

Catholic Health Initiatives, Denver, CO
01.2014 - 03.2016
  • Worked in partnership with the PMO, key stakeholders, project managers and project teams in order to ensure successful implementation of the CHI Meditech initiatives. Contract ended with no possibility for extension.
  • Assisted with implementing and managing projects, while maintaining the highest standards of quality for the PMO for Meditech Software and Hardware installations and upgrades
  • Coached, tracked and managed Project Managers on PMO requirements and together as a team we met KPI performance metrics with a score of 4 out of 5 (SOW, Charter, Business and Technical Requirements, Hand off plans, etc.)
  • Created, maintained and assisted with project plans, scheduling, allocations in MS Project and Clarity
  • Project analysis performed throughout duration of projects
  • Responsible for finance review and preparation for end of year auditing
  • Managed issues, risk and project change orders
  • Involved in process improvement
  • Created and maintained SharePoint and Collab Space sites
  • Coordinated and participated in project team meetings: updating action items, issues, risk tracking (RAID), user requirements, change requests for projects
  • Responsible and produced dashboards for stakeholders on overall health of projects
  • Developed Ideas in Clarity and carried through to Project was assigned and approved
  • Responsible for invoice and purchase order processing for project resources and requirements
  • Worked closely with management and stakeholders in order to clearly understand business need and technical requirements
  • Responsible for ad hoc reporting
  • Worked with Steering Committee on project ideas and approvals on potential and upcoming projects
  • Focused on Meditech upgrade/new install projects (Meditech Upgrades and Meditech Meaningful Use) which required software development (SDLC)
  • Release Management
  • Tools utilized: MS Office (MS Excel, MS Word, MS PowerPoint), SharePoint, Clarity, Visio, Gantt Charts and WebNow

Project Controller/Analyst (contractor)

Xcel Energy, Denver, CO
03.2015 - 05.2015
  • Short-term opportunity to assist with a multi-million-dollar project set for Go Live in late 2015 and responsible for organizing budget and finances, resource allocations and project scheduling. Contract ended with no possibility for extension.
  • Organized and maintained a highly complex project schedule which included multiple states and sites for technology installations and upgrades
  • Reported on schedules, financials and budget status’
  • Organized and restructured a 32-million-dollar budget
  • Ensured financial reconciliations were accurate for end of the month activities
  • Monitored and controlled budget
  • Performed month end closing, accrual accounting
  • Responsible for Resource and vendor management (allocations, SOW, headcount planning)
  • Reported on project issues and risks (issue and risk management - RAID logs)
  • Gantt Charts, MS Project
  • Worked on SAP Business Objects, MS Excel

Project Manager (contractor)

Cigna, Denver, CO
06.2013 - 12.2013
  • Responsible for process improvement
  • Implemented change management plan in order to identify full scope of project portfolio
  • Maintained reports, databases, files utilizing Visio, Clarity and MS Project
  • Provided project analysis and recommendations to project managers
  • Executed project quality audit checks to ensure completed deliverables
  • Executed resource requisition processes, monitored resource allocations and taking actions as needed to resolve contention
  • Worked with both Project and Program Managers to develop project schedules and budget, provide financial analysis results
  • Identified trends, risks and issues that may jeopardize achievement of project goals and provide feedback to directors, project and program managers
  • Managed day to day project plan updates in order to meet agreed upon schedule and budget
  • Created and developed SharePoint sites
  • Coordinated and participated in project team meetings and assisted in documenting/updating action items, issues, risk tracking, user requirements, change management, and project schedules
  • Proposed alternative solutions to identified gaps and obstacles in current project initiation and reporting processes
  • Monitored project life cycles (SDLC)
  • Responsible for Ad hoc reporting
  • Utilized Clarity, Lotus Notes, Visio, Waterfall methodology, Agile familiarity, MS Excel, Gantt Charts
  • Contract ended with no possibility for extension.

Project Manager (contractor)

Kaiser Permanente, Denver, CO
11.2012 - 06.2013
  • Project Analysis for years planning of project
  • National team executed healthcare reform for subscribers
  • Conducted quantitative analysis of financial data to forecast multi-departmental expenses, identify future trends, and assess risks associated with operational and capital spend
  • Compiled and reviewed complex data to assess multi-million-dollar project, accounts and business units
  • Provided robust financial modeling and reporting packages to facilitate executive-level decision making
  • Improved operational efficiencies by developing process to evaluate monthly time recording practices
  • Established new forecasting tracking and management reporting to improve availability and accuracy of financial data triggering x% increase in overall accuracy
  • Created and distributed various project documents: developing and publishing project deliverables, budgets, and other reports
  • Monitored time reporting and constant communication to upper management: RPM time reporting, Resource Management
  • Tracked project related items: Statement of Work, Labor Recharge Agreements, Vendor Contracts, expense reports for travel and other project related items
  • Tracked and maintained Change Requests
  • Developed and maintained project document library on SharePoint
  • Coordinated and participated in project team meetings and assist in documenting/updating action items, issues, risk tracking (RAID log), user requirements, and project schedules
  • Proposed alternative solutions to identified gaps and obstacles in current project initiation and reporting processes
  • Responsible for Ad hoc reporting
  • Utilized Clarity, Lotus Notes, Open Workbench, Waterfall methodology, MS Excel, MS Project
  • Contract ended with no possibility for extension.

Quality Engineer (contractor)

CIENA, Englewood, CO
07.2011 - 07.2012
  • Developed quality criteria to support customer requirements designed processes, enabling transformation into scalable, cost effective processes
  • Participated in the development of Quality planning to ensure the flow down of requirements to Project Managers and Field Quality Engineers
  • Identified and implemented enterprise best Quality practices
  • Analyzed non-conformance trends to evaluate effectiveness of corrective actions
  • Tracked and reported costs relating to Quality initiatives
  • Worked cross-functionally at all levels of the organization to achieve demonstrable improvements
  • Identified and established key measurements that supported improvement initiatives
  • Supported external process audits
  • Applied statistical methods to analyze data
  • Conducted and performed quality documentation audits, measure and verify performance
  • Scheduled quality inspections
  • Communicated significant issues and developments identified during quality activities
  • Created and maintained high quality executive level dashboards utilizing Excel, PowerPoint and Tableau
  • Utilized deployment and workflow charts (Visio)
  • Organized and created Quality SharePoint site, MS Office (MS Excel)
  • Contract ended with no possibility for extension.

Project Coordinator (contractor)

Kaiser Permanente, Denver, CO
11.2010 - 07.2011
  • Performed project analysis in support of business expectations and outcomes
  • Coordinated and managed staff meetings on a weekly basis
  • Prepared, tracked and monitored budget allocations for projects
  • Involved in resource planning
  • Daily use of MS Office Suite: Created and generated reports using Excel applications (review, analyzed and summarized data), created or edited PowerPoint presentations to be used for departmental and other special meetings as needed.
  • Provided project support to specific field-based teams and functional groups as requested
  • Answered employee questions on organizational policies and procedures; refer employees to appropriate resource as needed.
  • Used problem-solving techniques, tact and discretion when handling telephone calls, e-mail requests and managing other requests for information
  • Collected, logged and organized information from a variety of sources, such as tracking project deadlines and action items while consistently communicating project timelines, deadlines and risk (RAID logs) related items to the team
  • Developed working knowledge of enterprise-wide systems
  • Project managed various teams (peers, employees, management and others) on a frequent basis in order to maintain goals and objectives as required for projects
  • Applied knowledge of business priorities and company organization when assisting in the development, implementation and monitoring of internal processes and procedures
  • Utilized MS Project, Gantt Chart
  • Updated and created SharePoint sites
  • Utilized REMEDY
  • Added new employees and tasks to RPM(Clarity) as required for projects
  • Utilized Lotus notes, Waterfall methodology
  • Contract ended with no possibility for extension.

Facility Coordinator

JONES LANG LASALLE, Denver, CO
04.2008 - 12.2009
  • Trained and managed Temporary Staff
  • Liaison between Corporate Office and Local Offices
  • Maintained facility related issues for 2 Denver Offices and 1 Phoenix Office (submit & follow-up with work orders, keep offices supplied with the appropriate office supplies, coordinate vendor related items like carpet cleaning schedules for offices, maintain office equipment)
  • Researched, procured and maintained corporate vendor relationships including coffee service, beverage service, plant service, office supply service, etc. for Denver and Phoenix offices
  • Assisted the accounting team by tracking and processing purchase orders and invoices
  • Tracked budget line items and resolving negative variances
  • Applied percentages & costs associated with specific business units in order to allocate shared expenses
  • Worked with the chart of accounts and various worksheets to assist in making quantitatively based business decisions
  • Use of statistics to determine office capacity, and other general usage of statistics in daily business operations
  • Ad hoc requests from the Executive team that involve such items as calculating price/sq ft of office real estate, using computer-based programs to optimize space utilization, basic mathematical equations, and development of spreadsheet models
  • Supported Facility Manager in development and maintenance of the Emergency Response Teams for Denver and Phoenix offices
  • Responsible for Facility Communications for Denver and Phoenix offices
  • Required to work with confidential information regarding employees
  • Evaluated processes and recommend improvements
  • Responsible for budget in 3 offices
  • Developed relationships, guide and train receptionists and administrative support in 3 offices to meet the needs of the facilities in all 3 offices
  • In 10 months timeframe of employment received 2 VIP AWARDS for my outstanding performance
  • Utilized Excel, Visio and MS Word

Marketing Representative

WINDSOR AT MERIDIAN, Englewood, CO
01.2007 - 02.2008
  • Incorporated Multi-Family Leasing Procedures:
  • Fair Housing practices and regulations
  • Rental-applicant screening procedures and regulations
  • Move-in procedures and regulations
  • Move-out procedures and regulations
  • Maintenance-request procedures and regulations
  • Represented the community and staff members positively
  • Greeted applicants and residents courteously to maintain a high-quality standard of customer service
  • Continued Customer Service: scheduling maintenance, monitored readiness of apartment and the overall condition of the property prior to move-in, followed up with residents after move-in, etc.
  • Effectively communicated with my team members and management in regards to customers, residents, and process improvement ideas
  • Prepared leases and continuously performed and concentrated on excellent customer service
  • Top Leaser of the entire Midwest Region in December and in the top 10 for September and October 2007

Communications & Marketing

EPILOG CORPORATION, Golden, CO
06.2003 - 09.2006
  • Performed project management functions as it related to new product introduction and marketing
  • Project Management: created and managed project schedules and deadlines, monitored milestones & risks, effectively resolved issues
  • Copywriter
  • Developed and initiated National & International Relations
  • Marketing: assisted with the production and updates of national and international websites (website development), create newsletters and brochures, research development, lead and database management to generate and increase sales, graphic design
  • Participated with process improvement ideas
  • Public Relations Specialist: media relations, press release writing, case study writing, liaison between customer and sales, designed media kit and content creation, relationship building with new and existing distributors worldwide
  • Product Marketing: assisted with announcing new products, keeping sales force up to speed with all necessary materials and information to increase and generate sales, on occasion product branding and designing casings for products
  • Processed purchase orders and invoices
  • Utilized MS Project, Visio, AutoCAD, Excel, PowerPoint, Access, Photoshop, HTML, SEO, CorelDRAW, Publisher

Marketing Project Manager (contractor)

Sun Microsystems, Broomfield, CO
02.2000 - 05.2003
  • Project Management: create project schedule, managed project deadlines, monitored risks, quality and issues on product releases
  • Tracked key project milestones and adjust project plans and/or resources to meet client needs and requirements
  • Communicated project status consistently with management and team members
  • Drove Product Awareness by developing internal and external sales relationships
  • Designed and planned marketing event campaign for Tape Team
  • Initiated and developed training and training materials for sales field
  • Facilitated relationships with sales team for product documentation and sales inquiries support
  • Product marketing: financial forecasting, competitive analysis, pricing, part number creation, packaging, vendor relations, marketing research, profit and loss reports, worked with product life cycles in order to maintain a high quality of product for our customers
  • Responsible for press release writing and distribution of press releases
  • Media Relations
  • Processed purchase orders and invoices
  • Utilized MS Project, Waterfall methodology
  • Contract ended with no possibility for extension.

Education

Master of Science - Management, Specialization Project Leadership & Management

Regis University
Denver, CO
01.2007

Bachelor of Liberal Arts - Communications, Public Relations emphasis

University of Colorado
Denver, CO
01.1999

Skills

  • Operations Planning and Management
  • Portfolio, Program, Product and Project Management
  • Business Analyst and Requirement Gathering
  • Risk and Change Management (Process Improvement)
  • Policy Development
  • Staff Development and Recruitment
  • Financial and Budgetary Management
  • Contracting Professional: Diversified, adjustable, and successful across industries
  • Marketing, Public Relations and Communications Specialist
  • Strategy and Delivery
  • Strong Remediation Skills

Certification

SAFe for Teams, Lean Agile mindset with Scaled Agile Framework (certified SAFe 4 Practitioner)

Accomplishments

  • Professional
  • In 1 years, time, as part of a small team, generated over a million dollars for the Tape business
  • Under my coaching and direction, my team scored the highest on Quality Performance Metrics
  • Successfully discovered and reported budget and financial numbers to several organizations
  • Organized and managed budgets over 1 million dollars
  • Created a KPI pilot program in 1 month’s timeframe for a national aviation corporation
  • Developed, designed and implemented quality management plans to fiber optics corporation
  • Personal
  • Raised $10,000 for 2 Denver Public School Affective Needs Elementary Classrooms

Timeline

Operations Support Program Manager III (contractor)

Comcast Business
04.2024 - 04.2025

Transformation Project Manager

FiberLight
04.2023 - 01.2024

Project Manager/Scrum Master (contractor)

Verizon Wireless
11.2021 - 04.2023

Sr. Project Manager

WellHealth
11.2020 - 11.2021

Test Project Manager (Testing, Support & Integration) (contractor)

DISH Technologies
02.2018 - 12.2018

Business Analyst (contractor)

Competitive Business Solutions
02.2017 - 09.2017

Project Manager (contractor)

Nordstrom Credit, Denver, CO
11.2016 - 02.2017

Project Manager (contractor)

Travelport, Denver, CO
03.2016 - 09.2016

Project Controller/Analyst (contractor)

Xcel Energy, Denver, CO
03.2015 - 05.2015

Program Management/Project Manager (contractor)

Catholic Health Initiatives, Denver, CO
01.2014 - 03.2016

Project Manager (contractor)

Cigna, Denver, CO
06.2013 - 12.2013

Project Manager (contractor)

Kaiser Permanente, Denver, CO
11.2012 - 06.2013

Quality Engineer (contractor)

CIENA, Englewood, CO
07.2011 - 07.2012

Project Coordinator (contractor)

Kaiser Permanente, Denver, CO
11.2010 - 07.2011

Facility Coordinator

JONES LANG LASALLE, Denver, CO
04.2008 - 12.2009

Marketing Representative

WINDSOR AT MERIDIAN, Englewood, CO
01.2007 - 02.2008

Communications & Marketing

EPILOG CORPORATION, Golden, CO
06.2003 - 09.2006

Marketing Project Manager (contractor)

Sun Microsystems, Broomfield, CO
02.2000 - 05.2003

Bachelor of Liberal Arts - Communications, Public Relations emphasis

University of Colorado

Master of Science - Management, Specialization Project Leadership & Management

Regis University

Similar Profiles

CREATE PROFILE
Claudia Mitchell