Amber Allen
Country Club Hills,IL
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wax Specialist
European Wax Center
01.2025 - Current
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Maintained clean and sanitary workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
- Performed skin assessments to determine appropriate products and wax types for individual client needs.
Customer Service Agent
Southwest Airlines
01.2023 - 11.2025
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
Education
Associate of Arts - Sociology
South Suburban College of Cook County
South Holland, IL05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
Certification
- Licensed Esthetician- 2020
Timeline
Wax Specialist
European Wax Center
01.2025 - Current
Customer Service Agent
Southwest Airlines
01.2023 - 11.2025
Associate of Arts - Sociology
South Suburban College of Cook County
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