A MORRISON
Pinellas Park,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Tucker Disability Law & HKH Elder Law
Saint Petersburg, FL
06.2024 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Directed customer inquiries to appropriate department personnel.
Family Manager
Home
Pinellas Park, FL
01.2013 - 06.2024
- Implemented effective strategies for supporting family needs
- Prioritized tasks efficiently and managed time effectively to maximize productivity
- Maintained organized household management systems to ensure smooth daily operations
- Completed First Aid/CPR training to respond effectively in emergency situations
- Prepared nutritious meals that catered to dietary restrictions and preferences
Contact Center Lending Representative I
PSCU
Saint Petersburg, FL
01.2009 - 01.2013
- Assist with mortgage, home equity, IRA inquiries,sales, mobile banking, online deposits and transfers, e-wallet, resolve escalated calls and was a subject matter expert
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Collaborated with management to address issues impacting daily business operations.
- Coordinated special work-case research activities and identified training needs and updates to current daily policies and implemented training to new associates, branch staff and current employees brush up training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Financial Risk Analyst I
Fidelity National Information Services
Saint Petersburg, FL
01.2006 - 01.2008
- Prepared spreadsheets for analysis for use in profiling or identifying fraud trends and created a system for fraud analysts to report emerging fraud trends to my department for immediate analysis to mitigate loss real-time.
- Utilized multiple data mining applications to develop and implement database queries for the prevention of current fraud and future credit card fraud trends
- Profile, pattern and locate fraudulent cardholders working with financial institutions, brick and mortar merchants, internet merchants, loss prevention, government and gaming agencies
- Completed special projects on demand
- Exceeded departmental goals for accuracy and productivity
- Demonstrated presentations on current fraud trends to fraud analysts and client relations representatives and conference calls on all fraud trends
- Consulted and recommended new methods to mitigate the client’s fraud losses
- Responsible for training all new associates.
Criminal Records Clerk
First Advantage Corporation
Saint Petersburg, FL
01.2003 - 01.2006
- Facilitated the upload and organization of fully executed copies of legal documents, optimizing accessibility for the entire team.
- Examined legal documents and assured adherence to laws and court procedures.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted criminal research through various channels, including online, phone, email, fax, and mail using local and nationwide federal, criminal and civil court databases.
- Ensured compliance with FCRA regulations during all investigations for state and local jurisdictions.
Criminal Investigator
Choicepoint, GA
Atlanta, Saint Petersburg, FL
01.2000 - 01.2003
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Maintained organized records of all information and material pertinent to open investigations.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Maintained records of criminal and civil background information for applicants in compliance with FCRA and service level agreement.
- Utilized extensive knowledge of legal procedures to work closely with local and federal courts in obtaining felony and misdemeanor convictions.
- Developed applicant-specific criminal profiles for client assessment.
Fraud Detection Supervisor
TSYS Total Solutions
Columbus, GA
01.1998 - 01.2000
- Led successful team of fraud analysts in call center management.
- Conducted training sessions for new team members on fraud analytics, detection, and prevention.
- Implemented customized fraud detection strategies based on trend analysis for diverse portfolio of 50+ financial corporations.
- Educated and guided clients on utilizing the proprietary fraud detection system through travel and training sessions.
- Strengthened client loyalty and satisfaction through effective communication and relationship-building strategies.
- Met with clients, both in-person and via conference, to review legal contracts for compliance and establish effective fraud detection queues.
Education
Bachelors - Criminal Justice, Paralegal Studies
Tampa College/Florida Metropolitan University
Skills
- Microsoft Office Suite Proficiency
- Google Suite Proficiency
- Typing, fax machine, printer/copier, multi phone line system, and Kronos
- Office administration
Customer service
Data entry
Computer skills
Administrative support
Time management
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
Administrative Assistant
Tucker Disability Law & HKH Elder Law
06.2024 - Current
Family Manager
Home
01.2013 - 06.2024
Contact Center Lending Representative I
PSCU
01.2009 - 01.2013
Financial Risk Analyst I
Fidelity National Information Services
01.2006 - 01.2008
Criminal Records Clerk
First Advantage Corporation
01.2003 - 01.2006
Criminal Investigator
Choicepoint, GA
01.2000 - 01.2003
Fraud Detection Supervisor
TSYS Total Solutions
01.1998 - 01.2000
Bachelors - Criminal Justice, Paralegal Studies
Tampa College/Florida Metropolitan University
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