Amanda Placencia
Los Angeles,CA
Summary
Dedicated and adaptable to any circumstance I face. My 10 years as a stay home mom have proven to be for me a learning experience. I was a fulltime educator and a so-called learning coach to my kid as I graded and assisted her in her curriculum for her online schooling. I have been a teacher, tutor, and counselor for my daughter for three years now In a virtual classroom setting. She is older now and prefers to do her schooling independently with less supervision now so I'm ready to dive into my own success. She loves learning and expects less support from me now that she is older. My self motivation and need to demonstrate my ability in assisting and understanding others like my child has shifted my focus on my long term goal to seek a career path once again. My passion for helping others and be of benefit to their needs will be a dream come true. I have the traits to show I care for their needs and concerns. My proven track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets in retail, and consistently recognized for sales performance and excellence in customer satisfaction. I'm ready to bring my skills to achieve a company's goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
The Bombay Company
San Ysidro, California
06.2003 - 08.2006
- Assisted customers through knowledge of a variety of home decorations, wall decor, as well as furniture pieces, and a large selection of wooden furniture
- Knowledge of POS transactions for phone orders and in-store sales
- Expert recommendations of wood furnishing types like mahogany, cherry, cedar, and rare teak
- My duties were to write up mail-in orders for pickup later and once arrived, arrange merchandise by organizing in the back warehouse
- I also provided customers with expert advice on furnishings and decorative items
- Assembled furniture and planned the interior design within the store for visual appeal to engage customers to purchase certain furniture pieces daily
- As products were purchased, I would also help customers in the back of the warehouse to pick up furniture and carry to their cars after they had already purchased
- Usage of POS systems to complete cash, check and card payments
- Placed mail orders of Bombay catalog pieces small and large that were designed and produced exclusively to decorate customers' homes
Garde Manger Cook
US Grant Hotel
San Diego, California
07.2003 - 11.2005
- As a Chef Garde Manger was the chef for cold food and dessert preparation
- I prepped and maintained large quantities of chilled soups, cheeses, and salads
- I also prepared soups and salads for banquets by cutting vegetables and preparing meals according to the orders requested by banquet chefs
- As a Garde Manger I created the visual art of the plate presentation
- Also prepared cold food plates for the banquet department as ordered by the banquet chef and assisted banquet servers in building up to 900 plates for special meetings and events in one setting, inside the presidential ballroom
Kitchen Expeditor
Nordstorm Cafe
San Diego, California
05.2001 - 08.2004
- As a food expeditor, I was the middle person between the back of the house and the front of the house in the restaurant
- Customer satisfaction was the highest priority in the store, but at the cafe was the essence of Nordstrom our food had to be plated visually appealing and the menu creatively created for soup of day and lunchtime hustle and bustle rush hour which was the busiest time when many downtown locals and employees would come to eat the special of the day of half sandwich and half salad
- Double-checked the presentation before giving orders to customers
- The plates had to be checked for double standards prepared correctly, perfectly plated, and given in a timely manner to customers
- Managed the kitchen runs smoothly
Sales Advisor
Club Demonstrations Services
San Diego, CA
06.2001 - 02.2003
- Presented samples of products to customers by demonstrating them
- Assisted customers with questions in a friendly, knowledgeable manner
- Developed and maintained relationships with new and existing clients to increase sales revenue
- Demonstrated excellent customer service by promoting products through product demonstrations
- Engaging the public through direct contact
- I comfortably prepared, cooked, and cleaned the work area and equipment for the demonstration events, all while delivering a unique customer experience
Cashier
Max Studio
San Ysidro Las Americas Outlet, California
08.2000 - 12.2000
- Welcomed customers and helped determine their needs
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Worked flexible schedule and extra shifts to meet business needs
Education
Bachelor’s Degree - Theatre
CSULA
Los Angeles, CA12.2016
Associate of Arts - Liberal Arts Emphasis in Visual & Performing Arts
San Diego City College
San Diego, CA08.2007
Skills
- Dependable and responsible
- Customer service
- Teamwork and collaboration
- Culinary creativity
- Product labeling
- Scheduling expertise
- Kitchen team development
- Team member training
- Medical terminology
- Microsoft Office
- Telephone etiquette
- Appointment scheduling
- Typing and filing
- Point-of-sale System
- Product restocking
- Written and verbal communication
- Refunds and exchanges
- Professionalism and courtesy
- Cash handling and management
- Issue resolution
- Empathy and patience
- Reliability and punctuality
- Visual merchandising
- Patience and empathy
- Product recommendations
- Credit and cash transactions
- Upselling techniques
- Sales techniques mastery
- Point of sale proficiency
- Live event support
- Lighting design
- Sound engineering
- Scenic painting
- Stage management
- Strong verbal and written communication
- Video editing
- Sound decision-making skills
- Spanish translation
- Fluent bilingualism
- Multitasking and organization
- Strong interpersonal skills
- Bilingual communication
Certification
- Culinary Arts Certificate
- Medical Terminology Certificate
Hobbies and Interests
- Marathon running
- Yoga
- Attending Worship and Church services
- Community involvement & volunteer to feed the community
- Photography
Awards
Certificate of Merit, Commander Squadron One, Navy Internship Program at Palomar High School, 01/01/99
Languages
Spanish, Native language
Timeline
Garde Manger Cook
US Grant Hotel
07.2003 - 11.2005
Sales Associate
The Bombay Company
06.2003 - 08.2006
Sales Advisor
Club Demonstrations Services
06.2001 - 02.2003
Kitchen Expeditor
Nordstorm Cafe
05.2001 - 08.2004
Cashier
Max Studio
08.2000 - 12.2000
Bachelor’s Degree - Theatre
CSULA
Associate of Arts - Liberal Arts Emphasis in Visual & Performing Arts
San Diego City College
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