Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer

Alisha Sims

Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Customer Support Specialist

Cook and Boardman Group
10.2018 - 01.2023
  • Customer Support Specialist duty is to build upon relationships with customers by preparing standard reporting and following up to make sure all service and project requests regarding locks, safe repairs and/or CCTV are current and in good standing
  • Customer Support Specialist can handle all escalations from technicians for technical support and pricing negotiations, processes proposals to customers for review and additional approval to proceed with fulfilling all service and project needs.
  • Managed over 10 retail accounts, processing 15 orders or more via telephone and email while working through daily spreadsheets that consisted of previous orders placed to be followed up on.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Medical Scheduler

Cleveland Clinic
08.2017 - 10.2018
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization
  • Coordinated with other departments to facilitate seamless operation and excellent patient care
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues
  • Maintained accurate patient records for proper tracking of patient history and treatment

Convey Specialist I

Safeguard Properties
01.2012 - 08.2017
  • Work with loan servicers alongside Safeguards network of contractors to ensure each property is secure, free of health hazards and maintained inside as well outside.
  • Convey Specialists are responsible for finding resolution to ensure foreclosed properties are placed in marketable condition.
  • Demonstrated leadership skills in managing projects from concept to completion
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Nutrition Associate

Euclid Hospital
02.2006 - 01.2012
  • Assist with clerical tasks (e.g data entry, filing, records management and billing as assistant to cashier and admissions offices
  • Provided support to individuals with special dietary need to meet unique nutritional requirements
  • Evaluated and revised menus to incorporate variety and meet evolving needs and preferences
  • Assisted with preparation and serving of food in line with established nutrition guidelines
  • Coordinated and monitored purchases, preparation and delivery of meals for patients and families

Education

High School Diploma -

The Euclid High School
Euclid, OH
06.2007

Skills

  • Active Listening
  • Microsoft Word
  • Customer Relations
  • Account Management
  • Call Center Operations
  • Order Processing
  • Appointment Scheduling
  • Organizational Skills
  • Typing Proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Customer Support Specialist

Cook and Boardman Group
10.2018 - 01.2023

Medical Scheduler

Cleveland Clinic
08.2017 - 10.2018

Convey Specialist I

Safeguard Properties
01.2012 - 08.2017

Nutrition Associate

Euclid Hospital
02.2006 - 01.2012

High School Diploma -

The Euclid High School

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Alisha Sims