A-SHA GILCHRIST
Washington
Summary
Results-driven Financial Relationship Manager with over 10 years of experience in banking and financial services, specializing in portfolio management, business development, consumer lending, and deposit growth. Proven success generating $12.5 million in deposit growth and contributing to $74.5 million in consumer lending growth through consultative financial advising, strategic relationship management, and personalized financial solutions with current position. Experienced in managing high-profile portfolios that include United States House Representatives, United States Senators, Congressional District Offices, Attorneys General, business owners, and executive leaders. Recognized for building trusted client relationships, identifying growth opportunities, and delivering exceptional service that drives revenue, member retention, and long-term organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Relationship Manager
Congressional Federal Credit Union
Washington, D.C.
05.2022 - Current
- Managed an exclusive portfolio of United States House Representatives, United States Senators, Congressional District Offices, and Attorneys General, serving as a trusted financial advisor by delivering personalized banking solutions, strengthening long-term relationships, and identifying opportunities to expand deposits, lending, and overall member engagement.
- Proactively meet the needs of members and prospects that come to the branch for service by utilizing prior financial sales experience to actively develop new and expand existing relationships through daily portfolio management.
- Generated $12.5 million in deposit growth and contributed to $74.5 million in consumer lending growth by building trusted member relationships, identifying financial opportunities, and delivering personalized financial solutions.
- Hosts marketing campaigns and attend social events to network for small businesses and committees that support the everyday functions on Capitol Hill.
Relationship Manager Lending Specialist
Bank of America
Charleston, SC
01.2018 - 05.2022
- Successfully support the revenue, account growth and client retention goals of the financial center by providing solutions-oriented support with a focus on optimizing the client relationship through strategic planning and proactive communication.
- Strategically manage a portfolio of 400+ commercial relationships with a combined revenue of $150M; proactively provide Owners, CEOs, and CFOs with strategies around debt consolidation, cash flow, and financial planning to meet business needs.
- Implemented a client education-focused approach to the selling process that provides clients with tools and resources such as Mortgage/Lending calculator and Property Value Finder Tool to make informed decisions, resulting in an improved experience.
- Spearheaded the execution of a strategic client management process that focuses on understanding client needs to propose value-generating products/solutions that align with client needs in terms of price, product, service level, and delivery channel.
- Strengthen operational oversight of important metrics and portfolio performance by preparing reports on deposit growth, client experience surveys, daily sales, new mobile, and online enrollment, allowing leadership to make data-driven decisions.
- Proactively collaborate with internal stakeholders and business partners to identify branch objectives; lead weekly meetings to evaluate branch activity, employee performance, sales goals, new products, promotions, incentives, and targeted clients.
- Prioritize client outcomes by developing external client partnerships to drive the client experience; developed a strategic relationship with ADP to provide clients with expedient assistance with services related to payroll, compliance, workers comp.
Senior Sales Consultant, Trainer
Xfinity
Charleston, SC
07.2015 - 01.2018
- Successfully contributed to the operational productivity, customer satisfaction, and revenue goals for the wireless retail store by leading sales strategy and employee development functions for a high-volume location with 20 associates/sales consultants.
- Earned several performance-based bonuses while consistently ranking as 180% to 200% above performance goals; earned customer service rep of the year award in 2018 and elite awards in 2017 (ranked 5 out of 575) and 2018 (ranked 4 out of 575).
- Drove the customer experience by providing hands-on support in maximizing loyalty incentives (upgrade offers, discounts, plan changes) during the selling process while analyzing and communicating eligibility for specific store and seasonal promotions.
- Championed and developed a structured training process to improve employee knowledge of register processes, internal system navigation, customer service techniques, and product tutorials to enhance the customer in-store experience.
- Strategically implemented employee performance improvement plans to drive sales and customer loyalty by identifying inefficiencies and gaps in employee training (product knowledge, customer service techniques, upselling strategies).
- Contributed to financial reporting, goal setting, and employee training efforts; prepared reports on sales goals, revenue goals, sales by associate while collaborating with store leadership to identify strategies to improve sales and customer retention.
Assistant Property Manager
Intermark Management – Harbour Station
Charleston, SC
02.2015 - 07.2015
- Effectively led the revenue, resident retention and employee development goals of the property by managing several aspects of the financial, marketing and customer-service centric workflows for a property portfolio comprised of 120 units.
- Strategically managed the lease-up process for the property achieving 100% occupancy within 1 month of opening; consistently conducted monthly market research and analysis of local area competitors to stay abreast of market conditions and trends.
- Proactively analyzed portfolio performance through financial oversight with a focus on contributing to budget adherence while maintaining accurate records of all property performance indicators, ex: rent rolls, delinquency reports, and occupancy.
- Routinely communicated with vendors to resolve maintenance issues and facility upkeep as corporate standards and property requirements; kept stakeholders, including residents, abreast of scheduled maintenance and resolution timelines.
- Supported the Property Manager in managing administrative paperwork and reports; posted all rent charges, late fees, credits, check charges, security deposit returns, and miscellaneous fees while ensuring completion within timeframes.
- Proactively audited property paperwork to ensure compliance with fair housing regulation and corporate policies; reviewed all leasing paperwork and resident files for accuracy and completeness before approval by the Property Manager.
Education
Associate of Applied Science - Business Management
American InterContinental University
Skills
Microsoft Office Suite, OneSite, MRI, Interact, SMS, CMC, Interact, Salesforce, Workday, Payforce, DSUI, Ascensus, Synergy, Loans PQ
Certification
Certified Credit Union Financial Counselor (CCUFC)
Accomplishments
- Top Loan Producer Year 2024, 2025
- Top Membership New Membership Year 2023, 2024, 2025
- Top Referrer Investments 2024, 2025
- Miscellaneous Quarterly Awards
Skills
- Portfolio Management
- Sales Strategy
- Employee Development
- Client Relations
- KPI Reporting
- Business Analysis
- Interpersonal
Timeline
Member Relationship Manager
Congressional Federal Credit Union
05.2022 - Current
Relationship Manager Lending Specialist
Bank of America
01.2018 - 05.2022
Senior Sales Consultant, Trainer
Xfinity
07.2015 - 01.2018
Assistant Property Manager
Intermark Management – Harbour Station
02.2015 - 07.2015
Associate of Applied Science - Business Management
American InterContinental University