A. Tinagan
Norwalk,CA
Summary
Dynamic professional with a strong background in customer service. Proven ability to manage guest experiences, resolve issues, and optimize operations. Committed to delivering exceptional service and enhancing customer satisfaction.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Host
Manna Korean Bbq
San Diego, California
01.2026 - 03.2026
- Managed reservations to optimize table turnover and enhance guest flow.
- Monitored wait times and communicated effectively with guests to manage expectations.
- Addressed guest inquiries and concerns professionally, resolving issues promptly to ensure customer satisfaction.
- Demonstrated strong multitasking skills by balancing guest check-ins, phone calls, reservation management, and seating coordination in a fast-paced environment.
- Trained new host staff on customer service standards and operational procedures.
- Handled customer reservations by phone and in-person, ensuring accurate details were recorded. and to-go orders by phone, answered customer questions, and provided accurate wait time estimates.
- Assisted in planning seating arrangements for large parties to ensure smooth service.
- Maintained cleanliness and organization of dining area to elevate overall guest experience.
Server
Tajima
El Cajon, California
07.2025 - 12.2025
- Provided exceptional customer service, ensuring accurate, timely order delivery and a positive dining experience.
- Managed multiple tables in fast-paced environment, ensuring consistent delivery of excellent customer service.
- Resolved customer concerns promptly and professionally to maintain guest satisfaction.
- Collaborated with kitchen staff to streamline meal preparation, enhancing overall service efficiency.
- Trained new servers on menu knowledge and service standards, improving onboarding experience and team performance.
- Used POS systems to enter orders, process payments, manage bills, and apply adjustments accurately.
- Conducted regular inventory checks of supplies to minimize waste and maintain stock levels.
Barista
Starbucks
Chula Vista, California
08.2022 - 05.2025
- Took and prepared customer orders with accuracy and efficiency in fast-paced environment, contributing to positive customer experiences.
- Prepared a wide range of beverages, including lattes, cappuccinos, and teas, while maintaining consistent quality and presentation.
- Managed multiple customer orders and responsibilities simultaneously while maintaining speed, accuracy, and quality.
- Operated the cash register and processed cash, credit card, and mobile payment transactions accurately.
- Resolved customer concerns with professionalism, including incorrect orders and payment issues, ensuring high levels of customer satisfaction.
- Collaborated with fellow baristas to streamline daily operations and enhance team effectiveness.
- Promoted a welcoming atmosphere by greeting customers and providing friendly, attentive service.
- Followed food safety and sanitation guidelines to maintain a safe and clean environment.
- Maintained a clean and organized workspace to support efficient operations.
Education
Associate of Science - Civil Engineering
Southwestern College
Chula Vista, CA05-2026
High School Diploma -
Olympian Highschool
Chula Vista, CA06-2022
Skills
- Food Handler's Certificate
- California RBS Certified
- Customer Service
- Inventory Management
- Leadership skills
- Adaptability
- Problem solving
- Team collaboration
- Communication skills
- Computer proficiency
- Fluent in Tagalog
- Intellectual curiosity
Languages
English
Professional
Tagalog
Professional
Certification
- Food Handler's
- California RBS
Accomplishments
- College: Vice President's Honor List (4.0 GPA)
- High School: Principal's Honor Roll (4.17 GPA)
Affiliations
- College: ICC Representative, Bayan Student Organization
- College: Represented the Bayan Learning Community at the 2023 Asian Pacific Americans in Higher Education Conference
- High School: Section Leader, School Band
- High School: Manager, Girls' & Boys' Track and Field Team
- High School: Volunteer, California Music Educators Association Festival
Timeline
Host
Manna Korean Bbq
01.2026 - 03.2026
Server
Tajima
07.2025 - 12.2025
Barista
Starbucks
08.2022 - 05.2025
Associate of Science - Civil Engineering
Southwestern College
High School Diploma -
Olympian Highschool