A. Tweedt
Friday Harbor
Summary
Dynamic professional with robust business acumen and a proven ability to tackle challenging roles. Expertise in systems implementation and training of new hires has led to significant improvements in operational processes and enhanced client satisfaction. Demonstrated success in optimizing workflows that drive business growth, complemented by strong interpersonal communication skills that facilitate effective project management. Aiming to leverage technical skills in a forward-thinking organization dedicated to innovation and excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Operations Coordinator
Real HR Hero
10.2024 - Current
- Technical lead of business operations projects and business applications including ClickUp, BOX, Microsoft 365, and more
- Facilitate cross-channel feedback from clients and employees to appropriate decision makers
- Establish new and improve all existing administrative and operational systems and SOPs
- Support and strategize business growth efforts by assisting with new ventures and partnerships
- Oversee staff operational policies
- Work with outsourced bookkeepers to maintain records and ensure recurring and hourly invoices and account information is accurate
- Oversee social media, blog, and website maintenance
- Assist with new client onboarding – online forms, scheduling, and business application set up
- Assist with new hire onboarding and offboarding – account set up, training schedule, technology and operational policy training, etc
- Run, analyze, and track reports for client recruiting & retention
Administrative Business Partner
Real HR Hero
01.2022 - 10.2024
- Account Management, mainly client agreement and relationship maintenance for customer success
- Billing: vendor relations with bookkeepers for invoicing and internal tracking of all invoices and payments
- Business development and growth: implementing new programs, developing new procedures, training, and enforcement of operations
- Calendar management, scheduling, and organization for CEO
- Company filing, file organization, and document management between DocuSign, SharePoint, Box, and Basecamp
- Contract writing for unique clients, and updating internal needs and services
- New client on-boarding; sending contracts, setting up client dashboards, documenting, and maintaining client information
- Project Management: researched and implemented ClickUp, set up for internal use and client portal
- Write company standard operating procedures and created tutorial videos for company processes, training, and new hire onboarding
- Training new hires on all company tools, platforms, policies, and procedures
- Social Media content creation and management
- Recruiting: Sourcing, interviewing, and presenting candidates to clients
Podcast Manager (Contract)
Author Carter Wilson
07.2021 - 01.2024
- Podcast distribution to YouTube, Apple Podcasts, Google Podcasts, Spotify, and all other podcast platforms
- Podcast production: guided podcast editor with podcast content, wrote show notes
- Social Media Management – posts for new episodes, as desired by Carter Wilson
Operations Manager (Contract)
Vegan Creative Compass
05.2022 - 07.2022
- Managed staff-client relationships and collected feedback from staff and clients for business improvements
- Analyzed internal processes and client relationships, providing founders with a detailed report on growth opportunities
- Contributed to structuring and enhancing the administrative team's operations
Affiliate Marketing Manager (Contract)
Zen Arbitrage
01.2020 - 02.2021
- Developed reports about the market and product competition
- Grew company affiliate program manually via market research, cold outreach emails, and personalized Loom videos
- Innovated ways to integrate with similar products and find new audiences
- SEO writing and editing for articles and blogs of varying subjects
Assistant Project Manager (Contract)
Dental Expert Marketing
01.2020 - 06.2020
- Design and creation of graphics such as banners using Canva and Photoshop
- Editing both text and design for an online booklet using Adobe Acrobat
- Podcast transcription and blog writing for client website
- Used Zoom and Slack for communication and ClickUp for Project Management
Parking Cashier
University of Iowa Parking and Transportation
01.2018 - 01.2020
- Answered questions related to topics such as directions and hours of operation
- Assisted customers with payment processing using cash, credit cards, or gift cards
- Counted and balanced cashier drawers
- Processed payments and issued receipts for vehicle parking fees
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
Phone Interviewer
Gallup
10.2015 - 08.2017
- Adhered strictly to company policies while conducting telephone interviews, including maintaining confidentiality of any personal information disclosed
- Maintained accurate records of all conversations conducted during the phone interviews
- Utilized customer service skills to build rapport with applicants quickly over the phone, ensuring an enjoyable experience for both parties involved in the conversation
Retail Associate
Shopko
09.2013 - 10.2015
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed
- Greeted and assisted customers with product selection, offering personalized shopping advice
- Ticketed, arranged and displayed merchandise to promote sales
Lifeguard
Green Meadows Pool
05.2013 - 09.2015
- Assisted with teaching swim lessons for guests and members of the facility
- Enforced all safety regulations and posted rules for patrons
- Maintained pool safety and cleanliness by balancing chemical levels and following a strict cleaning routine
- Performed emergency rescues when necessary
Education
Bachelor of Arts - English And Creative Writing | Publishing Track
University of Iowa
Iowa City, IA12.2019
Skills
- Business administration
- Business workflows
- Client service
- Contract management
- Microsoft Office proficient
- New hire training
- Onboarding and training
- Operational efficiency
- Operations optimization
- Process change & implementation
- Project management
- Staff management
- Strong interpersonal communication
- Systems implementation
Volunteer Experience
- Soundwatch Boater Education Program, Friday Harbor, WA, 2024
- Iowa City Animal Care and Adoption Center, Iowa City, IA, 2016-2020
- Mission Creek Book Fair, Iowa City, IA, 2019
Certification
- Marine Naturalist Training Program | The Whale Museum | 4/2024
- The Art and Science of Southern Residents | Orca Behavior Institute | 11/2024
Affiliations
- Soundwatch Boater Education Program | Friday Harbor, WA | 2024
- Iowa City Animal Care and Adoption Center | Iowa City, IA | 2016-2020
- Mission Creek Bookfair | Iowa City, IA | 2019
Timeline
Business Operations Coordinator
Real HR Hero
10.2024 - Current
Operations Manager (Contract)
Vegan Creative Compass
05.2022 - 07.2022
Administrative Business Partner
Real HR Hero
01.2022 - 10.2024
Podcast Manager (Contract)
Author Carter Wilson
07.2021 - 01.2024
Affiliate Marketing Manager (Contract)
Zen Arbitrage
01.2020 - 02.2021
Assistant Project Manager (Contract)
Dental Expert Marketing
01.2020 - 06.2020
Parking Cashier
University of Iowa Parking and Transportation
01.2018 - 01.2020
Phone Interviewer
Gallup
10.2015 - 08.2017
Retail Associate
Shopko
09.2013 - 10.2015
Lifeguard
Green Meadows Pool
05.2013 - 09.2015
Bachelor of Arts - English And Creative Writing | Publishing Track
University of Iowa
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