Alexa Ybanez
Cibolo,TX
Summary
Exceptional customer service skills and the ability to learn new tasks quickly. Passionate and motivated with a drive for excellence. Serve customers affectively with attention to detail and a hardworking approach.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
Universal City, Tx
12.2020 - Current
- Answer inbound calls to greet and assist customers with various needs and questions
- De-escalate customer complaints using specialized communication techniques
- Direct individuals on usage and benefit of self-service tools
- Utilize computer systems to research and record account information
- Resolve customer issues and used problem solving techniques to provide solutions.
Logistics Specialist
Arion Beauty Supply
Schertz, TX
08.2019 - 04.2020
- Counted, sorted, or weighed incoming articles to verify receipt of items on requisition or invoices
- Attached tags, labels, and tickets securely to merchandise for retail use
- Adhered to stacking guidelines to support merchandise integrity and personnel safety
- Abided by safety standards and OSHA regulations in warehouse environment
- Inspected items to identify problems and worked with supervisors or vendors to correct issues.
Seasonal Clerk
United States Postal Service
San Antonio, TX
11.2018 - 12.2018
- Accepted and received packages ready for delivery
- Sorted packages ready to be delivered
- Sorted mail ready to be received by customers
- Worked at window to deliver customers their packages and mail.
Child Care Provider
Brighter Futures Learning Center
Schertz, TX
08.2016 - 05.2017
- Maintain safe play environment
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Assist in preparing food and serving meals and refreshments to children
- Perform general personnel functions, such as supervision, training, and scheduling
- Create developmentally appropriate lesson plans
- Regulate children's rest periods.
Child Care Provider
In Home Registered Daycare
San Antonio, TX
08.2010 - 04.2012
- Maintain safe play environment
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Perform general personnel functions, such as supervision, training, and scheduling
- Create developmentally appropriate lesson plans
- Regulate children's rest periods
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
Education
High School Diploma -
La Vernia High School
La Vernia, TX06.2005
Skills
- Multitasking and Prioritization
- De-escalation Techniques
- Verbal and Written Communication
- Patient and Empathetic
- Computer Proficiency
- Team-Oriented and Cooperative
Timeline
Customer Service Representative
Alorica
12.2020 - Current
Logistics Specialist
Arion Beauty Supply
08.2019 - 04.2020
Seasonal Clerk
United States Postal Service
11.2018 - 12.2018
Child Care Provider
Brighter Futures Learning Center
08.2016 - 05.2017
Child Care Provider
In Home Registered Daycare
08.2010 - 04.2012
High School Diploma -
La Vernia High School
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