Summary
Overview
Work History
Skills
Certification
Timeline
SoftwareEngineer
Victor Moua

Victor Moua

Linux Systems Administrator
Warrenville,IL

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 5 years of progressive IT experience.

Overview

2
2
Languages
8
8
years of professional experience
2
2
Certificates

Work History

Linux Systems Administrator

Network Merchants
Schaumburg, IL
01.2021 - Current
  • Mixed Windows and Linux OS environment support
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
  • Tuned system performance to optimize efficacy of new and existing hardware components.
  • Preserved system documentation accuracy via [Timeframe] updates, including data and graphical refreshes.
  • Designed disaster recovery systems, enabling continuity in event of power outages.
  • Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
  • Developed organization-wide administration policies to encourage continuity across multiple systems and facilities.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Diagnosed and executed resolution for all network and server issues.
  • Monitored networks and network devices to resolve technical problems quickly.

IT Helpdesk Engineer

Network Merchants
Roselle, IL
03.2018 - 12.2020
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Configured hardware, devices and software to set up work stations for employees.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Performed root cause analysis and general troubleshooting.
  • Collaborated with outside departments to implement system-wide improvements.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Integration Specialist

Network Merchants
Roselle, IL
03.2017 - 03.2018
  • In-house application support for API's, SDK's, and POS applications.
  • Troubleshoot ISO and Merchant hardware devices
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Researched potential clients and markets to prepare for appointments.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Demonstrated products and specific features at customer locations and special events.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.

IT Helpdesk Technician 1

Unite Here Health
Aurora, IL
01.2016 - 03.2017
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Senior IT Assistant

College Of DuPage
Glen Ellyn, IL
2013.06 - 2016.03
  • Conducted research, gathered information from multiple sources and presented results.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Carried out day-day-day duties accurately and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Served customers in a friendly, efficient manner following outlined steps of service.

Skills

System monitoring

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Certification

HDI Analyst

Timeline

Linux Systems Administrator

Network Merchants
01.2021 - Current

Google IT Support

11-2020

IT Helpdesk Engineer

Network Merchants
03.2018 - 12.2020

Integration Specialist

Network Merchants
03.2017 - 03.2018

HDI Analyst

07-2016

IT Helpdesk Technician 1

Unite Here Health
01.2016 - 03.2017

Senior IT Assistant

College Of DuPage
2013.06 - 2016.03

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Victor MouaLinux Systems Administrator