Colleen Rubera
Somerville,MA
Summary
Hardworking Head Bartender with ten years of experience working at nightclubs and music venues. Collaborative leader, establishing functional teams through dedication to relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs.
Versatile Server possessing outstanding bartending and waitstaff experience. Superb coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members. Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in these establishments.
Overview
11
11
years of professional experience
Work History
Bartender
Powder House Pub
Somerville, MA
07.2015 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Made sure that customer service remains a main component of my position. Customer service sets you apart from your competitors. It can turn new customers and regulars into loyal clients over time.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Process many transactions on a daily basis accepting credit cards, cash or vouchers. Verify the accuracy of all my and other employees transactions during the day. Balance cash register transactions at the end of each day to properly track and record sales transactions.
Bartender
Hennessey's Tavern
Boston, MA
08.2017 - 06.2019
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships. Balanced daily registers and generated sales reports to support financial and administrative objectives.Supported servers by preparing specialty drinks for patrons in all areas of establishment Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Restaurant Food Server and Host
Foundry On Elm
Somerville, Massachusetts
05.2012 - 04.2015
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Somerville High School
Somerville, MA07.2012
Skills
- Teamwork and Professionalism
- TIPS Certified
- Food and Beverage Service
- Supply and Inventory Maintenance
- Multitasking and Prioritization
- Cash Handling and Management
- Bar Operations and Logistics
- Handling Difficult Customers
- Interpersonal Relationships
- Professional Service Standards
- Calm and Composed
- Engaging Customers
- Telephone Etiquette
Timeline
Bartender
Hennessey's Tavern
08.2017 - 06.2019
Bartender
Powder House Pub
07.2015 - Current
Restaurant Food Server and Host
Foundry On Elm
05.2012 - 04.2015
High School Diploma -
Somerville High School
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