Administration
Microsoft software
Research apps such as filenet, customer service app, court dockets
Data entry would be using DRI Citilink, Citilink Mainframe .
Utilization of Vendorscape for communication with local counsel.
Faxing, Efax and Xerox.
Payment processing
Customer service
Perform line clearances .
Bring materials to the line.
Receive Quality assurance approval .
Perform product challenges for correct data on product .
Package, inspect and break down products.
Maintain high qualityassurancestandards.
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Inspect cell phones, literature and accessories.
Inspect material and part numbers, check billing of materials and validate software and IMEI numbers.
- Utilization of kiosk by selecting account, count and electronic components.
Packaged products and built displays.
Execute MFR documents and work with vendor attorneys.
Analyze debtor accounts for MFR eligibility.
Reaffirmation Specialist ( May 2012-May 2014)
Prepare reaffirmations and coordinate with debtor attorneys.
Bankruptcy Specialist 1 ( April 2009-2012)
Monitor chapter 7 bankruptcies and assist customers with payment options.
Process and reconcile mortgage payments.
Associates/Citigroup, Inc- United States Auto Club Irving, TX
Aug 18, 1999 - Dec 06, 2006
Order Fulfillment Processor
Responsible for receiving, sorting and distributing all incoming mail for the Claims and Tow Accounting and Member Processing department
All item counts are transferred to an Excel spreadsheet and reported to management daily Tag all new applications and input data into the system
Receive and track orders from dealers, reporting to the accounting group
Administrative duties to include, travel information, new material requests, mapping directions. Fulfillment; Maintaining and completing supply orders
Mail - shipping and receiving
Customer contact calling
Collate membership kits for Texaco, Ford and Exxon vendors
Applications Utilized; Claims application.
References available upon request
Proficient with MES app entering daily functions of the job
Veena Vault , used for required training and certification
Internet Explorer