Summary
Skills
Work History
Education
Personal Information
References
Education and Training
Volunteer Experience
Overview
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Kait Bell

Kait Bell

Delaware,OH

Summary

Experienced Accounts Receivable Analytics Team Lead with expertise in data analysis, quality assurance, and advanced analytics techniques. Proficient in Salesforce, advanced Excel skills, and leading high-performing teams. Skilled in goal setting, establishing relationships, and account reconciliation. Seeking a challenging role as an External Affairs Program Manager to utilize my diverse skill set, and drive impactful change. Seasoned Team Lead with in-depth knowledge in managing diverse teams to drive operational efficiency. Skilled in strategic planning, project management, and conflict resolution. Notable for cultivating productive work environments and fostering professional growth among team members. Previous roles demonstrate significant contributions to process improvements, increased productivity, and business growth.

Skills

  • Data Analysis
  • Key Performance Indicator (KPI) Reporting
  • Advanced Analytics Techniques
  • Salesforce
  • Collaboration
  • Goal Setting
  • Relationship Building
  • Advanced Excel
  • Team Leadership
  • Communication
  • Leadership
  • Team Collaboration
  • Problem-Solving
  • Adaptability
  • Initiative
  • Dashboard development
  • Process improvement
  • Interdepartmental communication
  • Cross-functional team leadership
  • Project planning
  • Production monitoring
  • Key performance indicators
  • Interpersonal skills
  • Organizational skills
  • Analytical thinking

Work History

Accounts Receivable Analytics Team Lead

Ventra Health
Dublin, United States
04.2021 - Current
  • Led a team of data analysts to generate actionable insights and improve data-driven decision-making in alignment with organizational objectives
  • Implemented innovative quality assurance protocols to increase data accuracy and reliability, resulting in a 25% boost in insurance payments
  • Spearheaded the development of a comprehensive dashboard for key performance indicators, enhancing report generation speed and facilitating strategic adjustments
  • Initiated a cross-functional training program to enhance team members' proficiency in advanced analytics techniques, leading to a 35% increase in project throughput and strengthening analytical capabilities
  • Transformed data into accessible formats for interdepartmental revenue cycle operations, streamlining administrative processes to prioritize patient care
  • Driven by operational accountability efforts for all Medicaid, Medicare programs and services plus privately insured
  • Identified opportunities for process improvements, implementing changes when required.
  • Maintained positive working relationship with fellow staff and management.
  • Analyzed key performance indicators to identify effective strategies.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Ensured compliance with industry standards and regulations.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Liaised between departments, vendors and clients to monitor project expenses.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.

Customer Support - Fraud Specialist

Gap Inc
Rocklin, United States
08.2020 - 02.2021
  • Conducted thorough research and utilized fraud detection tools to identify and resolve suspicious orders, effectively preventing fraudulent activities
  • Addressed customer inquiries and concerns while strictly adhering to department verification guidelines
  • Reviewed and monitored high-risk account activities, implementing standard procedures to minimize exposure to potential fraudulent transactions
  • Managed difficult customer interactions with professionalism and expertise, providing accurate information and resolving inquiries effectively
  • Demonstrated exceptional multitasking abilities in a fast-paced phone environment, maintaining professionalism and courtesy at all times
  • Exhibited superior oral, written, and interpersonal communication skills
  • Proactively identified and pursued outbound opportunities
  • Displayed a strong commitment to processes, exceptional attention to detail, and exceptional organizational skills.
  • Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.

Pharmacy Assistant

Kaiser Permanente
Roseville, United States
03.2014 - 07.2020
  • Processed new and refill prescriptions for further processing
  • Addressed inquiries regarding pharmaceutical insurance
  • Supported supervisors, pharmacists, and fellow assistants through positive interactions
  • Acted as a 'Safety Champion' by conducting ergonomic evaluations when necessary
  • Ordered pharmacy supplies and merchandise as instructed by a pharmacist
  • Processed medical insurance claims to calculate copayments.
  • Managed inventory levels of medications and supplies.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Built and maintained productive relationships with employees.

Education

Some College (No Degree) - History

Sierra College

Personal Information

Nationality: American

References

References available upon request.

Education and Training

other

Volunteer Experience

Youth Leader, Delaware Christian Church, Provide guidance and support to youth members., Organize activities and events that promote growth and development., Encourage youth to take on leadership roles within the group., Mentor young people and help them set and achieve personal goals., Collaborate with other youth organizations to create opportunities for youth., Promote positive values and behaviors to the youth members., Create a safe and engaging environment for youth., Lead by example and establish a culture of respect among members., Support youth in learning new skills, such as communication and problem-solving., Monitor progress of youth members and document their achievements., Ensure that all youth members are following the rules and regulations of the organization., 11/01/22, Present

Overview

11
11
years of professional experience

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