Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Nadine Rosario

Brooklyn,NY

Summary

Compassionate Holistic Healthcare Practitioner with 15-year progressive career history with expertise in Clinical Herbalism and NADA Acupuncture . Multi-tasking community organizer well-known for successfully taking projects from beginning stages to completion.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Truepill
Brooklyn, New York
09.2021 - Current
  • Ensured customer success by acting as liaison between clients and pharmacy by processing orders and managing prescriptions for their member roster.
  • Responded to high volume of incoming escalations and tickets to identify customer concerns and needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Served as pharmacy support staff by using software PioneerRX to process 200 + prescriptions per day and client insurance.

Sole Proprietor

Poppy And Star
Brooklyn, NY
12.2020 - Current
  • Orchestrating workshops regarding specific concerns on bodily systems .
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.

Client Services Consultant

Essential Herbs
New York, NY
06.2020 - 07.2021
  • Boosted success of client's organization by improving performance, motivation, job satisfaction, to better understand client needs and recommend appropriate solutions.
  • Increased product sales by 40% by implementing quality vendor guidelines.
  • Tracked costs and expenses to compare with original budget and identify failure points.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Improved client sales by automating system e-commerce feature.
  • Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.


Holistic Health Practitioner

The Alchemist's Kitchen
New York, NY
10.2019 - 05.2020
  • Gained information from patients about previous physical medical history and symptoms by conducting interviews and asking direct questions.
  • Marketed and promoted business by leveraging social media, building website and advertising in local sources.
  • Stayed abreast of advances in treatments, emerging pharmaceutical applications and new diagnostic tools for application in holistic medicine.
  • Recorded patients health histories and provided over 30 consultations weekly.
  • Reviewed patient records, medications and immunization statuses.


Customer Experience Specialist

Milk Studios
New York, New York
04.2018 - 09.2019
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Improved overall efficiency 65% by anticipating needs and providing outstanding support

Education

Clinical Herbalist - Herbalism

Hudson Valley School of Herbal Studies
Hudson NY
05.2020

Bachelor of Arts - Sheet Metal Technology

North Bennet Street School
Boston, MA
05.2010

Skills

  • Community Organizing
  • Team Leadership & Developments
  • Project presentations
  • Tech-savvy
  • Illustration
  • Creative design layouts
  • Superb eye for detail
  • Schedule Coordination

Accomplishments


  • Milk XYZ- Most Likely To Do-It-Herself
  • Pitchfork Records- Top 10 Garage Punk Bands

Timeline

Customer Service Associate

Truepill
09.2021 - Current

Sole Proprietor

Poppy And Star
12.2020 - Current

Client Services Consultant

Essential Herbs
06.2020 - 07.2021

Holistic Health Practitioner

The Alchemist's Kitchen
10.2019 - 05.2020

Customer Experience Specialist

Milk Studios
04.2018 - 09.2019

Clinical Herbalist - Herbalism

Hudson Valley School of Herbal Studies

Bachelor of Arts - Sheet Metal Technology

North Bennet Street School

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Nadine Rosario