Summary
Overview
Work History
Education
Skills
Timeline
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Ricky Kamanu

Cranberry Township,PA

Summary

Accomplished District Manager with a proven track record at Turkey Hill Minit Markets, enhancing operational efficiency and employee morale across multiple units. Expert in strategic planning and team development, significantly boosting customer satisfaction and compliance. Skilled in leadership and operations management, adept at fostering professional growth and optimizing team performance.

Overview

11
11
years of professional experience

Work History

District Manager

Turkey Hill Minit Markets
08.2021 - 12.2024
  • Supervised 12 locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.

Restaurant District Manager

Burger King
03.2016 - 08.2021
  • Utilized keen problem-solving skills to address and resolve any issues that arose within the district, ensuring minimal disruption to daily operations.
  • Reduced employee turnover through effective recruitment and retention strategies.
  • Increased overall customer satisfaction by implementing innovative training programs for restaurant staff.
  • Facilitated cross-training initiatives among team members to improve skillsets, enhance job satisfaction, and increase overall productivity across all locations.
  • Ensured compliance with food safety regulations and maintained brand standards at all times.

Food and Beverage District Manager

Lancaster Family Resorts
09.2014 - 03.2016
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Food and Beverage Manager

Colonial Golf and Tennis
03.2014 - 09.2014
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Organized successful special events that contributed to increased sales figures.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.

Education

General Studies -

Penn Manor High School
Millersville, PA
06.2002

Skills

  • Leadership skills
  • Recruiting and hiring
  • Customer service
  • Strategic planning
  • Training and coaching
  • Goal setting and performance metrics
  • Sales management
  • Operations management
  • Customer relations
  • Team development
  • Staff development
  • Multi-unit management
  • Action plans
  • Team building practices
  • Employee scheduling
  • Team leadership
  • Staff management
  • Conflict management
  • Leadership development
  • Policies and procedures
  • Workforce development
  • Staff recruiting

Timeline

District Manager

Turkey Hill Minit Markets
08.2021 - 12.2024

Restaurant District Manager

Burger King
03.2016 - 08.2021

Food and Beverage District Manager

Lancaster Family Resorts
09.2014 - 03.2016

Food and Beverage Manager

Colonial Golf and Tennis
03.2014 - 09.2014

General Studies -

Penn Manor High School

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Ricky Kamanu