Lucila Rodriguez
Katy,Tx
Summary
Attentive and passionate English-Spanish interpreter with sharp listening and speaking skills. Ability to cope with stressful situations and work under pressure with the capability to pay close attention to details.
Obsessed in learning new expressions and words to have a broad lexicon. Compassionate with those in need and proud to be a bridge between those who have a language barrier. Knowledgeable with the culture, slang and terminology. Capable of transitioning smoothly from one language to the other.
Efficient and accurate interpreter with experience in providing Language services to settings such as the health industry, Insurance, Banking and 911 emergency calls combined with a 20 year history of a sales and retail background. Customer service focused.
Overview
8
8
years of professional experience
Work History
Spanish Interpreter
AMN Healthcare
07.2023 - Current
- Delivered exceptional interpretation to both English-and Spanish-speaking clients through skillful verbal communication abilities for both VRI and over the phone clients providing the highest level of service.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Provided culturally sensitive interpretations that demonstrated respect and understanding exhibiting professional conduct following the HIPAA guidelines as required by law.
- Accurate and precise interpretation for providers, law enforcement, social workers and administration.
Spanish Interpreter
Cyracom International
11.2021 - 07.2023
- Interpreted dialogs between health care providers, patients, 911 , insurance, legal and financial institutions
- Congratulated by several providers for great customer service, kindness and clear interpretation
- Respect for and understanding of our Limited English Proficient (LEP) clients, culture, dialect, beliefs and preferences as it relates to medical procedures
- Strong aptitude and passion for interpreting.
- Maintained message content, tone, and emotion as closely as possible.
- Demonstrated exceptional attention to detail when translating ensuring the utmost accuracy and confidentiality at all times.
- Attended training programs to improve professional knowledge and interpretation skills.
Assistant Supervisor
World Duty Free Group
01.2019 - 03.2020
- Managed aspects of business and operations
- Handled and accounted for cash, balancing and reporting
- Supervised 8 individuals on a single shift
- Maintained a profit-making business by controlling inventory levels
- Worked closely with the general public and vendors
- Strong focus on visual merchandising and customer service.
Store Manager
Brookstone
03.2016 - 01.2019
- Managed a store and a Kiosk at Hobby Airport with 10 employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hired, trained and mentored new staff members, guided team members to maintain high productivity and performance metrics.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits..
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recognized by Hobby Airport for outstanding customer service.
- Won a Trip on a sales competition among the whole company.
Education
M.B.A., Masters of Business Administration -
Florida International University
Miami, Fl11.2009
Skills
- Great Verbal Communication
- Outstanding memory retention
- Responsible and punctual
- HIPAA Compliance
- Compassionate
- Accurate and self motivated
Timeline
Spanish Interpreter
AMN Healthcare
07.2023 - Current
Spanish Interpreter
Cyracom International
11.2021 - 07.2023
Assistant Supervisor
World Duty Free Group
01.2019 - 03.2020
Store Manager
Brookstone
03.2016 - 01.2019
M.B.A., Masters of Business Administration -
Florida International University