Allison Castor
Williamsport,OH
Summary
Proven quality control technician with a track record of enhancing customer satisfaction and maintaining safety protocols at Brown and Root. Skilled in visual inspection and exceptional customer service, consistently contributing to continuous improvement efforts and team success. Demonstrates reliability and attention to detail, ensuring compliance with industry standards and fostering positive relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
QC Technician
Brown and Root
Circleville, OH
08.2022 - Current
- Maintained a safe work environment by adhering to established safety protocols, reporting potential hazards, and participating in safety trainings.
- Assisted in achieving company objectives by providing accurate and timely data analysis for continuous improvement efforts.
- Contributed to customer satisfaction by promptly addressing quality-related issues, resolving complaints, and providing technical support as needed.
- Ensured compliance with industry standards by maintaining up-to-date knowledge of relevant regulations, guidelines, and best practices.
- Documented quality control procedures and record-keeping practices, ensuring a comprehensive archive of data for future reference and analysis.
QC Technician
MMR Constructors
Baton Rouge, LA
08.2020 - 08.2022
- Maintained a safe work environment by adhering to established safety protocols, reporting potential hazards, and participating in safety trainings.
- Assisted in achieving company objectives by providing accurate and timely data analysis for continuous improvement efforts.
- Contributed to customer satisfaction by promptly addressing quality-related issues, resolving complaints, and providing technical support as needed.
- Ensured compliance with industry standards by maintaining up-to-date knowledge of relevant regulations, guidelines, and best practices.
- Documented quality control procedures and record-keeping practices, ensuring a comprehensive archive of data for future reference and analysis.
- Continuously sought opportunities for professional development by attending industry conferences, workshops, and training sessions.
Server
Roosterswings
Circleville, OH
03.2018 - 08.2022
- Contributed to customer satisfaction by promptly addressing quality-related issues, resolving complaints, and providing technical support as needed.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Pizza Shop Assistant
Giovannis Pizza Restaurant
McArthur, OH
08.2012 - 03.2018
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
- Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
- Contributed to positive work environment by maintaining open communication with coworkers and supervisors.
Education
None - Sociology
University of Rio Grande/Rio Grande Community College
Rio Grande, OHVinton County High School
Mcarthur, OH2016
Skills
- Visual Inspection
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Effective Communication
- Relationship Building
- Memory retention
- Exceptional customer service
Accomplishments
Certified in Customer Communication & Sales
Certification
Certified in quality control.
Timeline
QC Technician
Brown and Root
08.2022 - Current
QC Technician
MMR Constructors
08.2020 - 08.2022
Server
Roosterswings
03.2018 - 08.2022
Pizza Shop Assistant
Giovannis Pizza Restaurant
08.2012 - 03.2018
None - Sociology
University of Rio Grande/Rio Grande Community College
Vinton County High School