Antonio Fernandez
Cape Coral,Fl
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
IT Technician
Intergrate You
Orlando, FL
02.2021 - Current
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
CAP Team Supervisor
Walmart
Fort Myers Beach, FL
09.2019 - 02.2021
- Reviewed and verified delivery documentation and contents, inputting invoices into organizational tracking system.
- Maintained organization of backroom and bins, verifying and directing flow of top stock and overstock.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
- Supervised and supported team of 15 associates.
- Staged loading and unloading area for truck deliveries.
- Coordinated with 1st and 3rd shift management to facilitate smooth shift transitions.
- Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
- Coached team on best practices for shipment, sales floor replenishment and product presentation.
- Collected and properly disposed of bundle ties and other packing materials for safety.
- Checked accuracy of rejected product at reject points in designated areas using computer terminal and scanner.
- Partnered with store team to enforce loss prevention and safety awareness policies.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Lost Prevention
Wal-Mart
FORT MYERS, FL
01.2015 - 09.2019
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Headed safety and loss prevention programs by guiding staff.
- Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Trained all new executives and asset protection personnel.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Customer Relationship Manager
Alorica Inc
FORT MYERS, FL
01.2007 - 01.2015
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Worked with clients to address and respond to client and partnership management issues.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Kitchen Staff Supervisor
Dairy Queen Grill & Chill
Cape Coral, Florida
01.2006 - 01.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Worked with management team to implement proper division of responsibilities.
Education
High School Diploma -
Hialeah-Miami Lakes Senior High School
Hialeah, FL 07.2001 - 07.2005
Skills
Word, Excel and Power PointWindows XP Vista, 7 & 8,10Electric Pallet JackWalkie Stacker
Desktop Technical Support
Help Desk Operations
Wireless Networking
Application installations
Software deployment management
Helpdesk services
Technical Support
Desktop and laptop installations
Timeline
IT Technician
Intergrate You
02.2021 - Current
CAP Team Supervisor
Walmart
09.2019 - 02.2021
Lost Prevention
Wal-Mart
01.2015 - 09.2019
Customer Relationship Manager
Alorica Inc
01.2007 - 01.2015
Kitchen Staff Supervisor
Dairy Queen Grill & Chill
01.2006 - 01.2007
High School Diploma -
Hialeah-Miami Lakes Senior High School
07.2001 - 07.2005