Michelle Rivera
Tampa,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Valet Parking Attendant
The Car Park
, FL
03.2021 - Current
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Used CVPS Software to record customer name, make and model of vehicle and length of stay, maintaining up-to-date log.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Patrolled area to prevent thefts of parked cars or items in cars.
- Answered general questions about parking fees, facilities and directions.
- Delivered above and beyond service to VIP guests at property.
- Determined customer needs by asking relevant questions and listening actively to responses.
Customer Service Representative
SeaWorld Parks & Entertainment, Inc.
Tampa, FL
08.2020 - 10.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recommended products to customers, thoroughly explaining details.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Shipt Shopper
Shipt
Tampa, FL
09.2020 - 02.2021
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Picked quality and accurate items for customer orders.
- Tracked substitutions and informed customers of changes.
- Consulted with customers on food selections and custom order requests.
- Worked productively with customers to meet order requirements and service expectations.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Daycare Assistant Teacher
Ladybird Academy
St. Cloud, FL
02.2020 - 08.2020
- Maintained effective schedule balance between rest periods, active play and instruction.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Modeled appropriate activities and positive behavior management.
- Encouraged child involvement in classroom experiences and group interaction.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Met with parents about daily activities, positive developments and issues.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
Education
Bachelor of Science - Finance
University of South Florida
Tampa, FL07.2023
Skills
- Guest service
- Flexible and Adaptable
- Excellent Communication
- Building Customer Trust and Loyalty
- Patient and Empathetic
- Proactive Self-Starter
- Reliable and Responsible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Valet Parking Attendant
The Car Park
03.2021 - Current
Shipt Shopper
Shipt
09.2020 - 02.2021
Customer Service Representative
SeaWorld Parks & Entertainment, Inc.
08.2020 - 10.2021
Daycare Assistant Teacher
Ladybird Academy
02.2020 - 08.2020
Bachelor of Science - Finance
University of South Florida
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