Jonathan Mason
Marion,VA
Summary
Proactive Residential Counselor with extensive experience in reducing behavioral incidents and maintaining supportive environments for at-risk individuals. Expertise in de-escalation techniques, crisis management, and promoting independent living skills. Strong rapport-building and compassionate communication skills ensure effective resident support and overall wellbeing.
Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.
Focused team player ready to serve as mentor and resource to residents. Friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues.
Overview
4
4
years of professional experience
Work History
Residential Counselor
Mountain Youth Academy
01.2024 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Pharmaceutical Courier
Statim Logistics
03.2023 - 12.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Followed company policies and procedures during shift.
Manager of Operations
Macados Restaurant
01.2021 - 11.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Education
No Degree - Journalism And Mass Communication
Emory & Henry
Emory, VAHigh School Diploma -
Chilhowie High School
Chilhowie, VA06-2012
Skills
- De-Escalation Techniques
- Boundaries Establishment
- Client Advocacy
- Supply Replenishment
- Safety Management
- Patient Education
- Progress Monitoring
- Self-Care Practices
- Professionalism and Ethics
- Multicultural Sensitivity
- Motivational Interviewing
- Resident counseling
- Residential treatment plans
- Trauma-informed counseling
- HIPAA protocols
- Residential care
- Counseling and coaching
- Resident support
- Behavioral Intervention Plans
- Mental Health Disorders
Timeline
Residential Counselor
Mountain Youth Academy
01.2024 - Current
Pharmaceutical Courier
Statim Logistics
03.2023 - 12.2023
Manager of Operations
Macados Restaurant
01.2021 - 11.2022
No Degree - Journalism And Mass Communication
Emory & Henry
High School Diploma -
Chilhowie High School
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