Tyler Tolman
Parker,CO
Summary
Dynamic and results-driven Business Development Manager with extensive experience in managing national client networks, CRM integration, and operational efficiency. Proven track record of leading sales teams, optimizing customer service workflows, and driving business growth through data analysis and process improvement. Adept at cross-functional collaboration, strategic planning, and training teams to leverage technology for enhanced performance. Recognized for consistently exceeding sales goals, transforming customer service teams, and leading high-value client accounts. Expertise spans multiple industries, including automotive software, media analytics, and healthcare solutions.
Overview
5
5
years of professional experience
Work History
Business Development Manager
GYEON USA
03.2024 - Current
- Lead and manage the national network of certified detailers, overseeing key accounts and fostering strong client relationships across the country.
- Strategically implemented new CRM systems to streamline account management, enhancing overall operational efficiency and client engagement.
- Spearheaded initiatives to drive business growth, including optimizing communication channels, refining customer acquisition strategies, and boosting partner retention rates.
- Cross-trained into a business administration role to manage the back-end operations of the GYEON USA store, applying basic website engineering skills to improve online functionality.
- Played a pivotal role in placing large orders for major clients, ensuring seamless logistics and strong supply chain management for the company’s largest accounts.
- Collaborate closely with internal teams to align product offerings with market demands and develop tailored solutions for partner businesses.
- Provide strategic oversight and support to the sales team, ensuring alignment with business objectives and enhancing revenue opportunities.
- Deliver continuous process improvements, driving performance metrics and elevating the standard of service within the certified network.
Data Analyst
Nielsen TV Ratings
09.2023 - 03.2024
- Managed the collection and analysis of TV ratings data for the Denver market, overseeing key market segments and ensuring accurate representation of local viewing habits.
- Conducted in-depth field research by visiting selected households to gather real-time data on TV consumption patterns, ensuring high-quality, accurate insights into viewer behavior.
- Collaborated closely with technical installation teams, providing data-driven recommendations on household selection and market representation strategies.
- Leveraged data analysis tools and methodologies to process and interpret viewer data, contributing to strategic decisions that shaped local market insights.
- Ensured data integrity and compliance with industry standards, supporting Nielsen’s reputation as the gold standard in TV audience measurement.
Customer Service Representative Trainer
Hearing Care Solutions
07.2022 - 09.2023
- Advanced from representative to office trainer, leveraging extensive experience in managing high-volume accounts to train and develop a top-performing customer service team for a leading third-party hearing aid vendor.
- Utilized proprietary internal software to manage complex interactions between patients, healthcare providers, and insurance companies, ensuring seamless coordination and resolution of inquiries.
- Played a pivotal role in the optimization of customer service workflows by collaborating closely with management to implement data-driven training programs, improving service levels and operational efficiency.
- Consistently recognized for outstanding performance in account management, maintaining the highest volume of accounts while ensuring exceptional service delivery.
- Spearheaded the transformation of the representative team into a highly efficient, results-driven customer service center, receiving accolades for driving customer satisfaction and operational success.
- Partnered with leadership to refine training methodologies and continuously improve the customer experience through strategic process enhancements.
Business Development Representative/Inside Sales Representative
TECOBI
06.2019 - 07.2022
- Managed thousands of leads daily for automotive dealerships, helping sales teams optimize their use of TECOBI's software, which integrated with existing CRM systems to streamline operations.
- Provided expert guidance to dealership sales teams on leveraging TECOBI’s full capabilities, enhancing lead management and conversion efficiency.
- Achieved top performance in sales consistently, driven by a deep understanding of the software’s impact on sales workflows and customer engagement.
- Transitioned to TECOBI’s direct inside sales team, where I focused on high-level sales strategies, building strong client relationships, and contributing to revenue growth.
- Collaborated with internal teams to provide feedback on CRM integration processes, influencing product enhancements and improving the customer experience.
Education
Associate of Arts - Real Estate
Red Rocks Community College
Denver, CO01-2023
Certification - Digital Marketing Management
The Open University
Online05-2022
High School Diploma -
Ponderosa High School
Parker, CO05-2019
Skills
- CRM Systems & Integration
- Data Analysis & Market Research
- Customer Relationship Management
- Business Development & Sales Strategy
- Process Automation & Efficiency Optimization
- Training & Team Development
- Client Acquisition & Retention
- Project Management & Cross-Functional Collaboration
- Technical Support & Troubleshooting
- Operational Efficiency & Strategic Planning
Timeline
Business Development Manager
GYEON USA
03.2024 - Current
Data Analyst
Nielsen TV Ratings
09.2023 - 03.2024
Customer Service Representative Trainer
Hearing Care Solutions
07.2022 - 09.2023
Business Development Representative/Inside Sales Representative
TECOBI
06.2019 - 07.2022
Associate of Arts - Real Estate
Red Rocks Community College
Certification - Digital Marketing Management
The Open University
High School Diploma -
Ponderosa High School
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